Informations

If you would like to receive one of the current informations and printed information from Toll Collect, please click on the title to download.

Basics

User information.pdf

All the information you need on the truck toll system in a single document.
(40 pages, 1099 KB)

Truck toll in Germany.pdf

This leaflet gives you a brief summary of the German truck toll system.
(2 pages, 184 KB)

Log-on options.pdf

This leaflet gives you a brief summary of the ways of logging on to the truck toll system.
(2 pages, 360 KB)

Guide to determining emissions classes.pdf

This file contains the guide to determining emissions classes for heavy commercial vehicles published by the Federal Office for Goods Transport (BAG).
(4 pages, 109 KB)

Guide to changing vehicle data.pdf

When toll-relevant data for vehicles changes, you are required to update this information with Toll Collect. N.b.: this does not apply to a change of vehicle registration, for which you will need to contact your Service Partner.
(3 pages / 42 KB)

Service Info 1.pdf

How can you reach the Toll Collect Customer Service? Why is your user number so important? How do you cancel a vehicle registration? Answers to these and other questions can be found here.

Service Info 2.pdf

What should you be aware of when installing an OBU? What should you do when a vehicle is bought or sold? Answers to these and other questions can be found here.

Automatic log-on (OBU)

Keeping in touch.pdf

Find out how to avoid malfunctioning of the OBU and the DSRC module here.
(2 pages, 300 KB)

Service partners.pdf

You can obtain an On-Board Unit for your vehicle from one of our service partners.
(53 pages, 146 KB)

Instruction Manual – slot mounted OBU Grundig.pdf

Instruction Manual – slot mounted OBU Siemens/Continental.pdf

Instruction Manual – dash-mounted OBU Siemens/Continental.pdf

Supplement to operating manual OBU.pdf

You will find the instruction manuals for the On-Board Units here.
(8 pages, 540 KB)

Manual log-on

Toll station network.pdf

Do you want to log on while traveling? Here is a list of our toll stations.
(83 pages, 420 KB)

Checklist for log-on at a toll station terminal.pdf

A checklist with complete details for logging-on at a toll station terminal is available here.
(2 pages, 305 KB)

Pamphlet "Support".pdf

The pamphlet with diagrams shows you how to log-on at a toll station terminal.
(6 pages, 4 MB)

Guide for making cancellations at a toll station terminal and over the internet.pdf

A guide for making cancellations at a toll station terminal and over the internet can be found here.
(8 pages, 563 KB)

Guide - Internet Reservation System.pdf

A guide for making internet toll reservations can be found here.
(13 pages, 1,6 MB)

Invoicing

Toll payment.pdf

Find out the key points of how the Toll Collect accounting system works here.
(34 pages, 890 KB)

Guide to handling e-mailed toll statements and itemised journey lists.pdf

Guidelines regarding your toll invoice and vehicle log can be found here.
(8 pages, 1,17 MB)

Film

Film about the truck toll in Germany

Light version for Windows Media Player
(4 MB)

Film about the truck toll in Germany

Full version for Windows Media Player
(12 MB)
The film can be downloaded here. You will need a Windows Media Player (version 9.0 or higher).

Film about the truck toll in Germany

Light version for Quicktime
(3 MB)

Film about the truck toll in Germany

Full version for Quicktime
(15 MB)
The film can be downloaded here. To view the film you will need the Quicktime program.

General Terms and Conditions


General Terms and Conditions for contractors

General Conditions - Version 4.0.pdf

Valid from 01 February 2008.
(5 pages, 59 KB)

Service Description - Version 4.0.pdf

Valid from 01 February 2008.
(2 pages, 38 KB)

Schedule of Prices - Version 4.1.pdf

Valid from 03 March 2009.
(1 page, 33 KB)

General Terms and Conditions for consumers

General Conditions - Version 4.0.pdf

Valid from 01 February 2008.
(5 pages, 59 KB)

Service Description - Version 4.0.pdf

Valid from 01 February 2008.
(2 pages, 38 KB)

Schedule of Prices - Version 4.1.pdf

Valid from 03 March 2009.
(1 page, 33 KB)

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