Forms

The forms can be filled out on your computer and then printed out.
Please remember to include your signature!


Registration

User registration.pdf

The form is in German. This guide in English will help you complete the form.

Tip: you can also conveniently complete the form at your computer keyboard. To do this, and for all other information about registration, click here.

Vehicle registration.pdf

The form is in German. This guide in English will help you complete the form.

Tip: you can also conveniently complete the form at your computer keyboard. To do this, and for all other information about registration, click here.

Registration of toll-exempt vehicles.pdf

In acordance with the Autobahnmautgesetz [German motorway toll act], some vehicles are exempted from the toll. Owners of these trucks can use this form to register with Toll Collect, in order to avoid any diversions, checks and post-payment demands.

The form is only available in German. Instructions in English for filling out the form are available here. Please ensure that you fill out the German version of the form. Click here to fill in this form on your computer screen.
The vehicles exempted from the toll are listed here.

Change Notifications

Change vehicle data.pdf

You can use this form to apply to change your vehicle data. N.b.: this does not apply to a change of vehicle registration, for which you will need to contact your Service Partner. You will find the German form here, and you can obtain a guide in your language to completing the form here. Please complete only the German form!

Change payment method.pdf

Registered users can change the billing method agreed upon with Toll Collect at any time. Here is the appropriate form in the German language and here are the instructions on filling it out in your own language. Please fill out only the German form!

Change address and services.pdf

Has your address or your company name changed? Would you like to have your monthly toll statement sent via e-mail? Use this German-language form to submit your request. You will find instructions in your language here.

Removal receipt.pdf

Please use this German-language form for removing an On-Board Unit and de-registering a vehicle. Here are the instructions on filling it out in your own language.

Complaints

Complaint: Toll Statement.pdf

Do you have a complaint about your toll statement? You will find a complaint form in German here and instructions to help you fill out the form here.

Complaint: Toll Collect Invoice.pdf

Do you have a complaint about a non-toll service (e.g. fees for a duplicate invoice or for a vehicle card replacement)? You will find a complaint form in German here and instructions to help you fill out the form here.

Complaint: Cancellation / Log-on receipt.pdf

Would you like to make a complaint about a rejected cancellation or log-on receipt? You will find the appropriate complaint form here. This guide in English will help you complete the form.

Other

Request for replacement receipt.pdf

Have you lost your log-on receipt? Use this German-language form to request a replacement. You will find instructions in your language here.

Chargeable information on current route information.pdf

The form for requesting chargeable information in German about current route information for stolen lorries can be found here. Please fill in this form using a typewriter or by hand in block letters. This guide in English will help you complete the form.

Acrobat Reader Download

You will need Acrobat Reader to download PDF files.
[Click here to download Acrobat Reader!]

Please do not forward a completed and signed form several times. Multiple submissions are delaying the processing.