The forms can be filled out on your computer and then printed out.
Please remember to include your signature!
Registration
User registration.pdf
The form is in German. This
guide in English will help you complete the form.
Tip: you can also conveniently complete the form at your computer keyboard. To do this, and for all other information about registration, click
here.
Vehicle registration.pdf
The form is in German. This
guide in English will help you complete the form.
Tip: you can also conveniently complete the form at your computer keyboard. To do this, and for all other information about registration, click
here.
Registration of toll-exempt vehicles.pdf
In acordance with the Autobahnmautgesetz [German motorway toll act], some vehicles are exempted from the toll. Owners of these trucks can use this form to register with Toll Collect, in order to avoid any diversions, checks and post-payment demands.
The form is only available in German. Instructions in English for filling out the form are available
here. Please ensure that you fill out the German version of the form. Click
here
to fill in this form on your computer screen.
The vehicles exempted from the toll are listed
here.
Change Notifications
Change vehicle data.pdf
You can use this form to apply to change your vehicle data. N.b.: this does not apply to a change of vehicle registration, for which you will need to contact your Service Partner. You will find the German form
here, and you can obtain a guide in your language to completing the form
here. Please complete only the German form!
Change payment method.pdf
Registered users can change the billing method agreed upon with Toll Collect at any time.
Here
is the appropriate form in the German language and
here
are the instructions on filling it out in your own language. Please fill out only the German form!
Change address and services.pdf
Has your address or your company name changed? Would you like to have your monthly toll statement sent via e-mail? Use this German-language form to submit your request. You will find instructions in your language
here.
Removal receipt.pdf
Please use this German-language form for removing an On-Board Unit and de-registering a vehicle.
Here
are the instructions on filling it out in your own language.
Complaints
Complaint: Toll Statement.pdf
Do you have a complaint about your toll statement? You will find a complaint form in German here and instructions to help you fill out the form
here.
Complaint: Toll Collect Invoice.pdf
Do you have a complaint about a non-toll service (e.g. fees for a duplicate invoice or for a vehicle card replacement)? You will find a complaint form in German here and instructions to help you fill out the form
here.
Complaint: Cancellation / Log-on receipt.pdf
Would you like to make a complaint about a rejected cancellation or log-on receipt? You will find the appropriate complaint form
here.
This guide in English will help you complete the form.
Other