Toll invoicing

Toll statement

Toll statement

If you are registered as a customer with Toll Collect, the toll will be billed once a month. You will then receive the toll statement as a download in our customer portal or by post on request.

More information on toll calculation

Itemised journey list

If you wish, you can also receive a monthly itemised journey list. Each individual partial journey is displayed in this. The vehicle, route, journey time and other toll-relevant information are listed. You can see exactly how your toll fees have been calculated in this way. You have the option of receiving your itemised journey list by post or by e-mail. If you choose e-mail, you have the option of receiving either a PDF or csv file.

Documents, links and information related to the topic

Sample of toll statement

An anonymised toll statement in original form

Explanation of toll statement

Detailed information about each item on the toll statement

Complaint: Toll statement

Form for a complaint about your toll statement

Guide

Guide to fill out the German complaint form

Sample of an itemised journey list

An anonymised itemised journey list in original form

Explanation of itemised journey list

Detailed information about each item on the itemised journey list

Sample of an Itemised journey list in csv file format

To download a sample csv file, simply right-click the link.

You can then open the file by specifying a suitable program on your computer. For instructions, see the e-mail delivery guide.

Explanation of an itemised journey list in csv file format

Information about fields in the csv file

Guide for e-mail delivery

Information on handling e-mailed toll statements and itemised journey lists

Service Hotline

  • Calls from within Germany:
  • 0800 222 2628*
  • Calls from outside Germany:
  • 008000 222 2628*

Download Centre

Forms, brochures, instruction manuals and much more

To Download Centre

Questions?

Questions? Check our comprehensive list of questions and answers

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