The new manual log-on method is up and running

Berlin, 18-Dec-2017

From this day forth, the truck toll can be paid via the new manual log-on system. It is possible to log on online via stationary PCs and on the go via smartphones and tablets. The new online log-on is being introduced just as the former internet log-on is being discontinued. Furthermore, a total of 1,100 next generation toll terminals are starting to be installed.

With the planned expansion of the truck toll from 1 July 2018, almost 40,000 kilometres of federal trunk road will be subject to toll. Toll Collect is further developing its toll system technology for toll collection in this significantly larger network of routes. Manual log-on is becoming more flexible and therefore more customer-friendly. In the future, online log-on will be at the heart of this. The toll terminals supplement the new mobile log-on channels. This means that significantly fewer terminals are needed.

Online log-on

Online log-on is replacing the former internet log-on. Access details for this are therefore no longer valid. Customers who are already registered with Toll Collect can use their access details for the customer portal to access the new online log-on. What's new is that non-registered customers can also log on online. Any internet-capable device can be used. Online log-on is supported by the most widely-used browsers. An app will then make it easier to log on with smartphones and tablets from spring 2018.

New toll terminals

At the same time, 1,100 new toll terminals which will supplement online log-on in future are starting to be installed. These will be set up in Germany and in areas in other countries that are close to the border, near to connection points, at lay-bys, truck stops and petrol stations. Until the rollout is completed in May 2018, it will be possible to log on truck toll via the old toll terminals at the former terminal sites where new units have yet to be installed. Please be aware that, in this period, routes logged on to via the old manual log-on procedure can only be cancelled via the old toll terminals. The same applies to routes which are logged on to via the new manual log-on. In this case it is only possible to cancel a route, if needed, at the new terminals or via the new online log-on. With the new and improved manual log-on routes can be logged on and cancelled across all log-on options. This is another improvement on the former manual log-on procedure.

The remaining old toll terminals will be switched off in the second quarter of 2018, and log-on will then no longer be possible on these terminals.

New user interface

The same user interface will be used regardless of whether the customer is logging on via a smartphone, a tablet, a stationary PC or the toll terminal. It adapts to the device being used and is easy for the customer to use. The log-on is possible in German, English, French and Polish.

An easy to understand and intuitive menu system helps the customer to pay the toll quickly and reliably. Routes offered can be optimised, with a choice of origin, destination and via points. Routes that are not subject to toll will also be included in the routing in future, although of course no charge will be levied for them. When calculating routes, the specific information on the vehicle will be used automatically to determine the routes that the truck can use without restriction (taking into account, for example, road closures or weight restrictions). The customer receives directions at the end of the log-on procedure and can print these navigation instructions, send them as an e-mail, download them or send the log-on number to a mobile phone as a text message.

Service for non-registered customers and new payment method

Each customer can use any available manual log-on method without having to register with Toll Collect in advance. In addition, the new manual log-on process offers another service to non-registered customers: When setting up a log-on account, it is possible to save information regarding the vehicles that are frequently logged on manually, frequently travelled routes and up to three payment methods. This makes the log-on process even more efficient and saves the customer time. The customer can manage and delete the data saved by them in the app or in the online log-on system at any time.

To help customers pay easily and simply via tablet or smartphone, Toll Collect is introducing the paysafecard as a substitute for cash. The paysafecard is available at many kiosks, post offices and online.

Find out more

www.toll-collect.de/toll2018

Service Hotline

  • Calls from within Germany:
  • 0800 222 2628*
  • Calls from outside Germany:
  • 008000 222 2628*

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