- Calls from within Germany:
- 0800 222 26 28 *
- Calls from outside Germany:
- 00800 0 222 26 28 *
* free call, mobile phone charges may vary
The enforcement gantries can also send the data of potential toll violators to BAG employees parked further along the road. The enforcement team pulls over these vehicles from the traffic and checks them. This enables the BAG employees to immediately clarify the situation. Retrospective tolls and fines can be levied on the spot.
Federal Office for Goods Transport (BAG) mobile teams enforce correct payment of the toll around the clock.The teams drive in enforcement vehicles that function according to similar principles as do the enforcement gantries and pillars. You will also receive data from vehicles for which there are doubts as to their correct participation in automatic enforcement.
If there is any doubt, the vehicle is pulled over at the next parking area. If the suspicion of a toll offence is confirmed, the inspectors collect the toll retrospectively on the spot and initiate civil offence proceedings. Before continuing their journey, drivers of foreign vehicles must pay the unpaid toll, plus a security deposit amounting to the expected fine, plus additional costs.
Agents from the Federal Office for Goods Transport (BAG) also carry out on-site enforcement across Germany in the form of spot checks. The companies selected for on-site enforcement are selected randomly or based on a specific suspicion. On-site enforcement entails checking whether the toll has been correctly paid in the past, based on shipping documents and fuel receipts, for example.
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