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Toll Collect Toll Collect

Service hotline

  • Calls from Germany:
  • 0800 222 26 28 *
  • Calls from outside Germany:
  • 00800 0 222 26 28 *

* free of charge, costs for calls from mobiles may vary

New On-Board Unit software available end of August

A driver looking out of the cabin of his truck

Berlin, 10.07.2020

From the end of August 2020, an update to the OBU software will provide drivers and operators with various new features. The information for the driver will be clearer and more informative. The update will be transferred to the OBU via the mobile network. No trucks will have to go into the workshop.

The new On-Board Unit software enables the driver to trigger closing of their cash accounts and thus end the current journey. This means that toll amounts will be available quickly for recharging in the customer portal under “Uncharged journeys”.

We have also made changes to error messages on the On-Board Unit. A short sequence of tones that repeats at five-minute intervals will signal to the driver when an error has occurred with the toll collection process. The LED will also flash red. The driver will then need to drive to the closest parking area or service station and acknowledge the error message on the OBU by pressing “OK”. The LED will then be continuously lit up red, and the signal tones will stop sounding. The error code will appear. The driver will then need to book the toll using the app and contact a service partner.

A new screen will appear as soon as the vehicle is travelling with a gross vehicle weight of < 7.5 tons and is therefore no longer subject to toll. The display will show the message “DE TOLL-FREE”. The LED will still be lit up green, as the OBU will be operational.

Another new feature is that transmission of toll data will be indicated by a small antenna symbol. When the symbol disappears, transmission is complete.

The new “Info” menu item will enable a service partner to very quickly identify and resolve the stored error. This speeds up repairs and saves the driver/operator time.

Leaflet: Overview of what's changed on the OBU

Tutorial: Practise how to operate the OBU for yourself

Service Hotline

  • Calls from within Germany:
  • 0800 222 2628 *
  • Calls from outside Germany:
  • 008000 222 2628 *


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