Toll Collect is preparing the truck toll systems technically for the new challenges posed by the expansion of the toll requirement on all federal trunk roads. As of 1 July 2018, the toll requirement applies for vehicles and vehicle combinations with a gross vehicle weight of 7.5 tonnes or more on motorways and roughly 40,000 km federal trunk roads. The technical further developments affects the log-on options as well as enforcement on federal trunk roads.
The automatic log-on process
The most important message for companies whose vehicles are fitted with an OBU: In future, you can continue using devices without having to take your vehicle to the garage.
The conversion of the decentralised toll collection system to centralised toll collection has been underway since the end of October. All OBUs (approx. 1.2 million) will be moved to the centralised toll collection system by spring 2018. The toll amounts will no longer be calculated in the On-Board Unit, but rather centrally at a computing centre. This is necessary because the very large route network will give rise to changes much more frequently in the future, especially on the federal trunk road – e.g. construction sites or traffic blockades. Therefore, route information that determines the toll calculations must be adjusted much quicker than before.
For Toll Collect customers, the switch from decentralised to centralised toll collection will be apparent from a new screen on the display of the On-Board Unit. In future, the number of axles, the country that the truck subject to toll is travelling in (DE, AT) and weight ≥ 7.5 tonnes will appear on the display during the journey. The green LED signals that the On-Board Unit is ready for operation. The acoustic signal will no longer sound when travelling through a route section, nor will the display show the toll amount.
The upgraded manual log-on for toll payment offers every customer the right type of access for their needs. It has been improved and is more customer-friendly. Various log-on options enable registered and non-registered customers to pay the toll up to 24 hours in advance.
It is possible to log on online via stationary PCs or on the go via smartphones and tablets. Any internet-capable device can be used. The online log-on is supported by most commonly used browsers. In addition, around 1,100 toll terminals can also be used for booking, the installation of which started in December 2017.
An app will then make it easier to log on with smartphones and tablets from spring 2018. It will be available for common browsers.
New services for customers
What's new is that non-registered customers can also log on online via the internet. Non-registered customers can create a log-on account in which frequently used routes, vehicles and payment methods can be saved.
To help customers pay easily and simply via tablet or smartphone, Toll Collect is introducing the paysafecard as a substitute for cash. The paysafecard is available at many shops, post offices, kiosks and online.
Previous internet log-on discontinued
The previous manual log-on system will be gradually discontinued. The new online log-on was introduced just as the former internet log-on was being discontinued. Therefore, the access data for the old internet booking system is no longer valid. Customers who are already registered with Toll Collect can use the access details for the customer portal to access the new online log-on.
Old toll terminals gradually phased out
The old toll terminals will be dismantled or taken out of operation by the end of May 2018. At the same time, around 1,100 new terminals will be installed. The new toll terminals will be set up in Germany and in areas in other countries that are close to the border, near to connection points, at lay-bys, truck stops and petrol stations. Old terminals can be used to log on until the end of May 2018.
Please note the method for cancellations
Please be aware that routes logged on to via the old manual log-on can also only be cancelled via the old toll terminals. Routes booked with the new manual log-on method can be cancelled on the new terminals and via the online log-on. With the new and improved manual log-on routes can be logged on and cancelled across all log-on options. This is another improvement on the former manual log-on procedure.
Enforcement on federal trunk roads
The installation of the enforcement pillars on federal trunk roads has begun. Around 600 enforcement pillars are planned to support the mobile enforcement by the Federal Office for Goods Transport (BAG) by the middle of 2018. The enforcement pillars on federal trunk roads are stationary facilities set up next to the lane. When a vehicle drives past, the pillars check whether it is subject to toll, the OBU is working and whether the driver has given the correct number of axles.
The enforcement pillars will feature similar technological capabilities as the enforcement gantries installed on motorways. If a vehicle passes an enforcement pillar, a top and side view and a licence plate image are generated. With the automatic method, the On-Board Unit sends the set data and the data saved on the On-Board Unit to the enforcement pillar. The transport company and the driver are responsible for the accuracy of the data to be transferred.
No speed cameras
Travellers can distinguish the enforcement pillars from speed cameras for speed limit enforcement by the fact that they are not only painted blue but also four metres high.
The route sections on which an enforcement pillar will be built are specified by the Federal Office for Goods Transport (BAG). The selected sections are used by many trucks subject to toll. Toll Collect chooses where exactly the respective enforcement pillars can be set up along the specified section based on 30 criteria.