Invoicing and payment methods

As a registered customer with an OBU installed, you can pay by settlement by credit account, Toll Collect direct debit, credit card or fuel card. As a non-registered customer, you can pay online and with the app by fuel card or credit card. You can find detailed information on the "Payment methods" page.

You can top up your credit by paying into the following account:

Recipient: Toll Collect GmbH
Bank: Helaba (another name may be shown in online banking)
IBAN: DE88 3005 0000 0001 6401 19
BIC/Swift code: WELADEDD
Reason for payment: Your customer number XXXXXXX (Example: 1234567) and the reference 'toll'

The bank address for foreign bank transfers is:

Helaba
Uerdinger Straße 88
40474 Düsseldorf

When topping up your credit account, you should think about the following three things:

• Number and type of toll-liable vehicles
• Distance expected to be driven on roads subject to toll
• Time until your next top-up

Your monthly toll statement will also give you an indication of how much you should top up. .

If your credit has been used up, an exceptional statement will be issued and your On-Board Unit will be locked. You will then only be able to top up by manually logging on online or via the app. If this happens, please top up your credit account as soon as possible.

The OBU will only be unlocked once your credit account has been topped up with enough money. If your OBU is locked through your own fault, you will be charged for the costs of unlocking it according to the current schedule of prices.

All bank charges incurred in domestic and international payment transactions are the responsibility of the payer. The toll customer is therefore only credited for the actual payment received.

Simply log into our customer portal and click the tile "Change payment method". Then set up Toll Collect direct debit as your payment method again and create a new direct debit mandate with the new bank account/new account holder.

You can change your payment method quickly and easily online in our customer portal . Watch the video to find out how.