Manual log-on

You can reserve routes via the internet up to three days before beginning your journey.

It is possible to make reservations for non-registered trucks. During the reservation process select “Enter”. You will need to enter the country ID, the official license plate, the permissible total weight, the number of axles and the emission category.

You can also type the start and the destination of your route directly into the route selection fields. Please ensure that they are entered correctly. Information on correct entries can be found under www.mauttabelle.de.

You can log on manually at the toll station terminals near the on-ramps to motorways. Terminals with the "Toll Collect" sign can be seen at rest stops and petrol stations in Germany and along the border in neighbouring countries. It is possible to log on in German, English, French, and Polish.

The log-on procedure at the terminal is similar to buying a ticket for public transportation. Simply enter all relevant vehicle data, starting time, starting point and destination. The toll station terminal will then calculate the shortest route within the toll road network. You can accept the proposed route or choose an alternative route by entering intermediate waypoints.

If you are in agreement with the route, confirm this information and select the desired method of payment. After payment, you will obtain a log-on receipt, which entitles you to travel on the selected toll road. Your receipt contains:

• the vehicle data
• the route booked
• the length of the route
• the amount of toll
• a 16-digit log-on number
• the period of validity

It is not necessary to register with Toll Collect to log on at a toll station terminal.

Journeys that have not been started yet can be cancelled on the Internet or at any toll station terminal. Routes can also be changed by cancelling them and repeating the log-on procedure. Please note that only the entire route can be cancelled via the Internet log-on system. Partial route cancellations must be transacted at a toll station terminal.

You must select the "Cancel" function online, enter the route to be cancelled and confirm. Only complete routes can be cancelled. Partial route cancellations are not possible on the Internet. The toll system log-on will be voided and the log-on receipt and number will be invalid. The excess toll amount will be credited to your account or refunded via the original payment method.

If you have already begun the trip, you can cancel untraveled portion of the trip at a toll station terminal along the booked route. The route not yet travelled is calculated from the location of the toll station terminal where you are making the cancellation to the destination on the chosen route.

To do so, choose the "Cancel" function and insert the log-on receipt or enter the log-on number. The toll for the route not yet travelled will be refunded. If the toll was paid in cash, you will receive a ticket, against which the toll to be refunded is paid out at the cash desk. If the journey is cancelled at an outdoor terminal, the excess amount will be refunded in euro coins. If the toll was paid with a card, simply insert the card into terminal, and the specified amount will be refunded via the original means of payment.

Trips can no longer be cancelled after the log-on receipt's period of validity has expired. However, you can still apply for a refund from BAG. To do so, you must prove that it was not possible to seek a refund earlier and you must file your request for a refund with BAG on the proper BAG form within two months of expiration of the log-on receipt or the Internet log-on. You can access the form on the Internet at www.bag.bund.de or request it from BAG (headquarters or branch office).

Note: The only way to rebook is to cancel the old booking and log on a new route.

Routes booked via the Internet log-on system can be cancelled (full cancellation) on the Internet or at a toll station terminal before the start of the period of validity. Once the period of validity has started, route segments that have not yet been driven can be cancelled only at a toll station terminal. The toll station terminal must be on the booked route.

When you make a full cancellation, you can use any terminal to cancel. If you wish to make a part cancellation, you may only use the terminals on the booked route.

After a cancellation at a toll station terminal you have 35 minutes to go to the cash desk and be refunded.

You can make a cancellation without the log-on receipt. However, what you must have is the log-on number, the truck data and the start time of the booked trip.

Once the period of validity of the log-on receipt has expired, you can obtain a refund only on application to the Federal Office for Goods Transport (BAG). To obtain a refund, you must be able to demonstrate that you were unable to make the claim prior to the expiry. The refund claim must be made to BAG on the BAG form provided for the purpose within two months of expiry of the period of validity of the log-on receipt or of the Internet log-on. You can download the form from the Internet at www.bag.bund.de.

A cancellation may be denied as the result of entry errors or brief technical problems at a toll station terminal. In cases like this, please notify Toll Collect using the call button on the toll station terminal. If there was a technical fault, the amount will be refunded once you have submitted the form “Challenge to cancellation/log-on receipt”.