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Toll Collect Toll Collect

Service Hotline

  • Calls from within Germany:
  • 0800 222 26 28 *
  • Calls from outside Germany:
  • 00800 0 222 26 28 *

* free call, mobile phone charges may vary

Accessibility statement

This accessibility statement applies to the website published by Toll Collect GmbH at

As a public body as defined in Directive (EU) 2016/2102, we make every effort to make our website fully accessible in compliance with the requirements of the German Equality for Persons with Disabilities Act (BGG) and the Barrier-Free Information Technology ordinance (BITV 2.0) implementing Directive (EU) 2016/2102.

Compliance status with BITV requirements

The accessibility requirements are set out in Sections 3 Paragraphs 1 to 4 and 4 of BITV 2.0, which was enacted based on Section 12d of the BGG.

A BITV test is currently being conducted on this website as it is being developed by a certified testing body. As soon as the results of the tests are available, the content that is not accessible or is insufficiently accessible will be specified here and the corresponding reasons provided.

Creation date of this statement

This statement was created on 10 September 2020.

Reporting barriers

Do you want to let us know about any barriers that exist or ask for any information about our implementation of accessibility requirements? Please contact our Internet editing team with any feedback and for further information.

Toll Collect GmbH
Internet Editing
10875 Berlin, Germany

Tel.: 030-74077-0


or use our contact form.

Contact form

Arbitration procedure

If, after your feedback to the contacts specified above, a satisfactory solution cannot be found, you can contact the arbitration board in accordance with Section 16 BGG. The role of the BGG arbitration board is to facilitate out-of-court dispute resolution in the event of conflicts between people with disabilities and public bodies on the issue of accessibility. The arbitration procedure is free of charge. Engaging legal representation is not necessary. Further information on the arbitration procedure and the ways to file an application can be found at:

You can also contact the BGG arbitration board directly at:

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