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Toll Collect Toll Collect

Service hotline

  • Calls from Germany:
  • 0800 222 26 28 *
  • Calls from outside Germany:
  • 00800 0 222 26 28 *

* free of charge, costs for calls from mobiles may vary

Enforcement

What happens if the toll is not deducted properly?

If the toll is not deducted properly, it will be subsequently collected in a retroactive collection procedure. You will receive a written notification.

What will subsequently be collected by Toll Collect?

The toll for the routes that were actually travelled will be subsequently collected.

If the actual routes travelled cannot be established, the toll is collected at a flat rate for a distance of 500 km per journey.

If the number of axles or weight is set incorrectly in the on-board unit (OBU), the difference of the amount from the toll already paid will be subsequently collected.

If the emission class is set incorrectly in the on-board unit, the vehicle registration certificate for the vehicle will be requested by Toll Collect.

You will receive a notification in each case.

I have paid the toll. Why have I received an enforcement letter?

Thank you for supporting us with financing the German transport infrastructure!

In almost all enforcement checks we determine that the toll has been correctly paid. In the rare event that you do receive a notification or hearing summons, you can find information on all of the possible causes for this here.

What must I do if I receive a reply form (Anhörungsbogen)?

You can reply to the letter you have received within 14 days using the reply form. Please fill out the form and send the requested evidence to Toll Collect.

What must be filled out in the reply form (Anhörungsbogen)?

Please enter in the reply form:

  • the data for towing vehicle and trailer (if any)
  • the route travelled within Germany
  • different party liable for toll (if any
  • information on the driver

What must I do if I drive a toll-exempt vehicle and I have received a letter?

If you drive a toll-exempt vehicle, please submit evidence of this to us. The evidence that is required is stated on the back of the letter.

Information on toll-exempt vehicles

What must I do if I receive a notification (Bescheid)?

Transfer the amount specified to the Federal Office for Goods Transport (BAG) within seven days of notification. You must specify the transaction number (Kassenzeichen) when doing this. This can be found on the first page of the notification.

If you do not agree with the notification, you can lodge a signed objection with Toll Collect within one month of receiving the notification.

What is Toll Collect’s role in terms of enforcement?

The task of enforcing the toll requirement is split between Toll Collect and the Federal Office for Goods Transport (BAG). Toll Collect is responsible for automatic enforcement. This responsibility also includes recovery of toll in the case of toll non-payment or incorrect toll payment. This official task was assigned to Toll Collect by the German Federal Government.

All further enforcement is carried out by the BAG.

Overview of the forms of enforcement

How does an enforcement gantry work?

How does an enforcement gantry work?

The automatic enforcement gantries span the whole carriageway. As a vehicle drives through them, they identify whether it is required to pay toll and whether the toll has been paid correctly. Every vehicle that approaches an enforcement gantry is recorded by a detection and tracking device. The lane and exact time that the vehicle passes through the gantry are recorded so as to allow precise classification. In addition, a licence plate and overview picture is taken.

A three-dimensional scan is made when a vehicle passes through the gantry, which determines whether it is required to pay toll, i.e. whether it has a gross vehicle weight of at least 7.5 tonnes. If no toll payment is required, this data is deleted immediately.

Using DSRC (infrared short-range communication), the gantry checks if the vehicle uses the automatic system and if the customer has given the correct information, e.g. the number of axles. If this is the case, the image and sensor data is deleted. Other enforcement data from the communication between the gantry and the On-Board Unit is transmitted to Toll Collect so as to assure the quality of the units.

If the vehicle does not use the automatic system, the enforcement gantry uses the licence plate number to check whether there is a manual log-on or registered toll exemption in Toll Collect's records. This process only takes a few seconds. In order to be able to prove the possible multiple use of a manual log-on, booking data remains available for up to 24 hours so that it can be compared again. If a toll violation is suspected, the data is passed on to Toll Collect for further assessment.

The BAG toll inspectors can use the enforcement gantries as part of their stationary enforcement and investigate vehicles in the case of a suspected toll violation.

How does an enforcement pillar work?

The enforcement pillars used on federal trunk roads work in a similar way to the enforcement gantries on the motorways. They monitor moving traffic and determine whether tolls have been paid correctly. The enforcement pillars do not deduct the toll.

The enforcement pillars use modern sensor technology and cameras to record and classify each truck. Stereo cameras take pictures of each vehicle to record an overview and its licence plate number. The number of axles is recorded using a side camera. The communication module (DSRC) on the head of the pillar contacts the on-board unit and checks whether the OBU is ready for toll collection (green LED), and whether the number of axles and emission class are set correctly. If the enforcement pillar is unable to establish contact with an OBU, the system checks whether the vehicle in question has been logged on manually.

Service Hotline

  • Calls from within Germany:
  • 0800 222 2628 *
  • Calls from outside Germany:
  • 008000 222 2628 *
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