Questions and answers

Set out on these pages are the answers to some frequently asked questions. To find out more information, please call our Customer Service, where our staff will be happy to help.

General

How does the satellite-based toll system work? We answer all your questions.

Customer portal

Which functions does the portal offer? And how can you register?

Automatic log-on

How does the automatic system work? Where can I obtain an On-Board Unit?

Manual log-on

How does the manual log-on procedure work? How can I log on over the Internet?

Invoicing and payment methods

The most frequently asked questions on payment methods and toll statements.

Enforcement

How does toll enforcement work? The most frequently asked questions on responsibilities and on the enforcement system.

Data protection and security

What happens to the data? How is it ensured that only the necessary data are processed?

Service Hotline

  • Calls from within Germany:
  • 0800 222 26 28*
  • Calls from outside Germany:
  • 00800 0 222 26 28*

Download Centre

Forms, brochures, instruction manuals and much more

To Download Centre

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