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Set out on these pages are the answers to some frequently asked questions. To find out more information, please call our Customer Service, where our staff will be happy to help.
General
How does the satellite-based toll system work? We answer all your questions.
Toll reimbursement
What key details must I remember when applying for reimbursement?
Toll-exempt natural gas vehicles
Frequently asked questions.
Customer portal
Which functions does the portal offer? And how can you register?
Automatic log-on
How does the automatic system work? Where can I obtain an On-Board Unit?
Manual log-on
How can I log on via app or internet?
Invoicing and payment methods
The most frequently asked questions on payment methods and toll statements.
Enforcement
How does toll enforcement work? The most frequently asked questions on responsibilities and on the enforcement system.
Data protection and security
What happens to the data? How is it ensured that only the necessary data are processed?
