Frequently asked questions

Set out on these pages are the answers to some frequently asked questions. To assist you in finding what you are looking for, we have pre-sorted the questions and answers into thematic categories.

To find out more information, please call our Customer Service, where our staff will be happy to help.


How does the satellite-based toll system work? We answer all your questions.

Customer portal

Which functions does the portal offer? And how can you register?

Automatic log-on

How does the automatic system work? Where can I obtain an On-Board Unit?

Manual log-on

How does the manual log-on procedure work? How can I log on over the Internet?

Invoicing and payment methods

The most frequently asked questions on payment methods and toll statements.


How does toll enforcement work? The most frequently asked questions on responsibilities and on the enforcement system.

Data protection and security

What happens to the data? How is it ensured that only the necessary data are processed?

Service Hotline

  • Calls from within Germany:
  • 0800 222 2628*
  • Calls from outside Germany:
  • 008000 222 2628*

Download Centre

Forms, brochures, instruction manuals and much more

To Download Centre

Node: tpm2r603