Download centre
You can find all of the important information, forms and guides relating to the toll on this page. You can obtain printed information material via the online order form.
Please do not submit the form multiple times. Multiple submissions will delay processing.
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Brochures with all of the information on the German truck toll. Order brochure
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This map of Germany shows all routes subject to toll at a glance.
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The leaflet provides a short overview of the German truck toll.
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For new customers: a quick introduction to truck toll
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The guide from the Federal Office for Goods Transport (BAG) helps you to determine the emission class of your truck. Order brochure
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You can register as a our customer in our customer portal so you can quickly and easily take care of the most important issues related to toll online. This includes vehicle registration, vehicle deregistration, changing vehicle data, addresses and services, and requesting the payment methods credit card, fuel card, and settlement by credit account. If you require the forms as PDF files, please contact our customer service department.
* Payment via Toll Collect direct debit can be selected directly after logging in to the portal.
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Please use this form to inform us of any change of name or legal form of your company.
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Please use this form if you are taking over a company that is already registered with Toll Collect.
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Would you like to deregister your company from Toll Collect? Would you like to change your address or receive an itemised journey list in the customer portal? Then please use this form.
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Information for new weight classes applicable from 1 January 2019.
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Brief instructions for truck drivers
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In the customer portal you can see at a glance which axle and weight classes are set on the OBUs of your vehicles. The instructions show you how to proceed.
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Tips and information to keep your OBU and DSRC module working flawlessly.
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You receive an on-board unit for your truck from our service partners.
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You can find the user manuals for your on-board unit here.
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All changes from the software update in August 2020
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Have you lost your log-on receipt? You can request a replacement receipt using this form.
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Form to complain about a rejected cancellation or log-on receipt
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Installation file for Android smartphones. For toll customers without access to the Google Play Store. Toll Collect regularly updates the installation file and makes it available for you here. Please ensure that you use the latest version.
The Toll Collect app is the most flexible option for manual toll log on – on your smartphone or tablet from anywhere and around the clock.
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In our Customer portal so you can quickly and easily take care of the most important issues related to toll online. This includes vehicle registration, vehicle deregistration, changing vehicle data, addresses and services, and requesting the payment methods credit card, fuel card, and settlement by credit account. If you require the forms as PDF files, please contact our customer service department.
* Payment via direct debit can be selected directly after logging in to the portal.
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Brochures with the most important information on calculating and paying the toll.
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Registered customers receive a toll statement once per month. An example can be found here.
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Registered customers receive a toll statement once per month. An example with explanations can be found here.
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Registered customers can also request an itemised journey list each month. An example with explanations can be found here.
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To download a csv sample file, please right-click on the link.
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Instructions on opening the itemised journey list
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Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example can be found here.
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Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example with explanations can be found here.
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Toll statement complaint form
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Form to file a complaint for a toll-related supplementary service (a fee for a second invoice, for example)
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Form to complain about a rejected cancellation or log-on receipt
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The information sheet contains general information on toll exemption
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According to the German Federal Trunk Road Toll Act (BFStrMG), some vehicles are not subject to toll e.g. police and fire service trucks. With this form, you can request that Toll Collect register your vehicles as not subject to toll.
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Here you will find the form in PDF format.
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Please use this form if you would like to renew the registration of a toll-exempt vehicle.
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Here you will find the form in PDF format.
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If you want to delete a licence plate number from the list of toll-exempt vehicles, please use this form.
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Here you will find the form in PDF format.
