| You can register as a customer in our customer portal so you can quickly and easily take care of the most important issues related to toll online. This includes vehicle registration, vehicle deregistration, changing vehicle data, addresses and services, and requesting the payment methods credit card, fuel card, settlement by credit account and direct debit prepaid service. If you require the forms as PDF files, please contact our customer service department. |
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Toll invoicing | Brochure containing information on toll invoicing and payment. | |
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Sample toll statement | Registered customers receive a toll statement once per month. You can find an example here. | |
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Explanation of toll statement | Registered customers receive a toll statement once per month. You can find an example with explanations here. | |
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Explanation of itemised journey list | If they wish, registered customers will receive an itemised journey list each month. You will find a sample journey list with explanation here. | |
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Itemised journey list csv | To download a sample csv file, simply right-click the link. | |
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Guide for the itemised journey list | Instructions on opening the itemised journey list | |
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Template of journey details | Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example can be found here. | |
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Explanation of journey details | Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example with explanations can be found here. | |
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Complaint: toll statement | Form for a complaint about your toll statement |
Guide |
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Complaint: Toll Collect Invoice | Form to file a complaint for a toll-related supplementary service (a fee for a second invoice, for example) |
Guide |
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Log-on or cancellation complaints | Form for a complaint about a rejected cancellation or log-on receipt |
Guide |
