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Toll Collect Toll Collect

Service Hotline

  • Calls from within Germany:
  • 0800 222 26 28 *
  • Calls from outside Germany:
  • 00800 0 222 26 28 *

* free call, mobile phone charges may vary

Download Centre

This page contains all of the important information, registration forms and instructions you will need to use the toll system. Please use the online order form for printed information material.

All forms are published in German only. To fill them out, you will find detailed instructions in your selected language.

Please do not forward a form several times. Multiple submissions are delaying the processing.

Basics

User information

Brochure containing complete details on the truck toll in Germany

 Order brochure
The toll road network

This map of Germany shows all routes subject to toll at a glance.

 
Truck toll in Germany

This leaflet gives a brief summary of the German truck toll system.

 Order brochure
The toll is that easy

For new customers: a quick introduction to the German truck toll

  
Guide for determining emissions classes

The guide published by the Federal Office for Goods Transport (BAG) will help you determine the emission class for your vehicle.

 Order brochure

Register, change information, deregister

You can register as a customer in our customer portal so you can quickly and easily take care of the most important issues related to toll online. This includes vehicle registration, vehicle deregistration, changing vehicle data, addresses and services, and requesting the payment methods* credit card, fuel card and settlement by credit account. If you require the forms as PDF files, please contact our customer service department.

*If you would like to pay using direct debit, please log in to the portal and select this payment method.
Change of company name/legal formPlease use this form to inform us of any change of name or legal form of your company. Guide
Transfer of contractPlease use this form if you are taking over a company that is already registered with Toll Collect. Guide
Change address and services / Termination of contractWould you like to deregister your company from Toll Collect? Would you like to change your address or receive an itemised journey list in the customer portal? Then please use this form. Guide

Automatic log-on (OBU)

Setting the weight classes Information on the new weight classes valid from 1 January 2019
Setting the weight classesShort instructions for truck drivers
Checking OBU setting in the customer portalIn the customer portal you can see at a glance which axle and weight classes are set on the OBUs of your vehicles. Our instructions show you how to proceed.
Keeping in touchTips and information for trouble-free operation of your OBU and DSRC module
Service Partner networkYou can obtain an On-Board Unit for your vehicle from one of our service partners.
On-board unit user manualsYou will find the instruction manual for your On-Board Unit here.
OBU software update – What's new? All changes from the software update in August 2020

Manual log-on

Toll station network List of all places where toll station terminals are located  
Request for replacement receiptHave you lost your log-on receipt? Use this form to request a replacement. Guide
Log-on or cancellation complaintsForm for a complaint about a rejected cancellation or log-on receipt Guide

Invoicing

You can register as a customer in our customer portal so you can quickly and easily take care of the most important issues related to toll online. This includes vehicle registration, vehicle deregistration, changing vehicle data, addresses and services, and requesting the payment methods* credit card, fuel card, and settlement by credit account.. If you require the forms as PDF files, please contact our customer service department.

*If you would like to pay using direct debit, please log in to the portal and select this payment method.
Toll invoicingBrochure containing information on toll invoicing and payment. 
Sample toll statementRegistered customers receive a toll statement once per month. You can find an example here. 
Explanation of toll statement Registered customers receive a toll statement once per month. You can find an example with explanations here. 
Explanation of itemised journey list If they wish, registered customers will receive an itemised journey list each month. You will find a sample journey list with explanation here. 
Itemised journey list csvTo download a sample csv file, simply right-click the link. 
Guide for the itemised journey listInstructions on opening the itemised journey list 
Template of journey detailsRegistered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example can be found here. 
Explanation of journey details Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example with explanations can be found here. 
Complaint: toll statement Form for a complaint about your toll statement Guide
Complaint: Toll Collect InvoiceForm to file a complaint for a toll-related supplementary service (a fee for a second invoice, for example) Guide
Log-on or cancellation complaintsForm for a complaint about a rejected cancellation or log-on receipt Guide

Toll exemption

Toll-exempt vehicles: Information sheet The information sheet contains general information on toll exemption  
Toll-exempt vehicles: Online registration formAccording to the German Federal Trunk Road Toll Act (BFStrMG), some vehicles are not subject to toll e.g. police and fire service trucks. With this form, you can request that Toll Collect register your vehicles as not subject to toll. 
Toll-exempt vehicles: RegistrationHere you will find the form in PDF format. Guide
Toll-exempt vehicles: Online extension formPlease use this form if you would like to renew the registration of a toll-exempt vehicle. 
Toll-exempt vehicles: ExtensionHere you will find the form in PDF format. Guide
Toll-exempt vehicles: Online deregistration formIf you want to delete a licence plate number from the list of toll-exempt vehicles, please use this form. 
Toll-exempt vehicles: DeregistrationHere you will find the form in PDF format. Guide

Service Hotline

  • Calls from within Germany:
  • 0800 222 2628 *
  • Calls from outside Germany:
  • 008000 222 2628 *

Contact

Frequently asked questions

Order brochures

Use our online form

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