Toll Collect | Download Centre

Download Centre

This page contains all of the important information, registration forms and instructions you will need to use the toll system. Please use the online order form for printed information material.

All forms are published in German only. To fill them out, you will find detailed instructions in your selected language.

Please do not forward a form several times. Multiple submissions are delaying the processing.

User information	Brochure containing complete details on the truck toll in Germany
The toll road network	This map of Germany shows all routes subject to toll at a glance. The federal trunk roads added on 1 July 2015 are highlighted in red.
Toll payment can be so simple	For new customers: a quick introduction to the German truck toll
Guide for determining emissions classes	The guide published by the Federal Office for Goods Transport (BAG) will help you determine the emission class for your vehicle.	Order brochure

You can register as a customer in our customer portal so you can quickly and easily take care of the most important issues related to toll online. This includes vehicle registration, vehicle deregistration, changing vehicle data, addresses and services, and requesting the payment methods credit card, fuel card, settlement by credit account and direct debit prepaid service. If you require the forms as PDF files, please contact our customer service department.
Change of company name/legal form	Please use this form to inform us of any change of name or legal form of your company.	Guide
Transfer of contract	Please use this form if you are taking over a company that is already registered with Toll Collect.	Guide
Change address and services / Termination of contract	Would you like to deregister your company from Toll Collect? Would you like to change your address or receive an itemised journey list in the customer portal? Then please use this form.	Guide

Keeping in touch	Tips and information for trouble-free operation of your OBU and DSRC module
Service Partner network	You can obtain an On-Board Unit for your vehicle from one of our service partners.
On-board unit user manuals	You will find the instruction manual for your On-Board Unit here.

Toll station network	List of all places where toll station terminals are located
Request for replacement receipt	Have you lost your log-on receipt? Use this form to request a replacement.	Guide
Log-on or cancellation complaints	Form for a complaint about a rejected cancellation or log-on receipt	Guide
Manual log-on via terminal	Form for toll stations in night desk mode, where the driver does not have direct access to the toll station terminal	Guide

You can register as a customer in our customer portal so you can quickly and easily take care of the most important issues related to toll online. This includes vehicle registration, vehicle deregistration, changing vehicle data, addresses and services, and requesting the payment methods credit card, fuel card, settlement by credit account and direct debit prepaid service. If you require the forms as PDF files, please contact our customer service department.
Toll invoicing	Brochure containing information on toll invoicing and payment.
Sample toll statement	Registered customers receive a toll statement once per month. You can find an example here.
Explanation of toll statement	Registered customers receive a toll statement once per month. You can find an example with explanations here. Note: If your OBU has not yet been switched to centralised toll collection, the content of the individual columns in the invoicing documents will differ. You can find further information here.
Explanation of itemised journey list	If they wish, registered customers will receive an itemised journey list each month. You will find a sample journey list with explanation here. Note: If your OBU has not yet been switched to centralised toll collection, the content of the individual columns in the invoicing documents will differ. You can find further information here.
Itemised journey list csv	To download a sample csv file, simply right-click the link.
Guide for the itemised journey list	Instructions on opening the itemised journey list
Template of journey details	Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example can be found here.
Explanation of journey details	Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example with explanations can be found here.
Complaint: toll statement	Form for a complaint about your toll statement	Guide
Complaint: Toll Collect Invoice	Form for a complaint about a non-toll service (e.g. fees for a duplicate invoice)	Guide
Log-on or cancellation complaints	Form for a complaint about a rejected cancellation or log-on receipt	Guide

Toll-exempt vehicles: Information sheet	The information sheet contains general information on toll exemption
Toll-exempt vehicles: Online registration form	According to the German Federal Trunk Road Toll Act (BFStrMG), some vehicles are not subject to toll e.g. police and fire service trucks. With this form, you can request that Toll Collect register your vehicles as not subject to toll.
Toll-exempt vehicles: Registration	Here you will find the form in PDF format.	Guide
Toll-exempt vehicles: Online extension form	Please use this form if you would like to renew the registration of a toll-exempt vehicle.
Toll-exempt vehicles: Extension	Here you will find the form in PDF format.	Guide
Toll-exempt vehicles: Online deregistration form	If you want to delete a licence plate number from the list of toll-exempt vehicles, please use this form.
Toll-exempt vehicles: Deregistration	Here you will find the form in PDF format.	Guide