Download Centre

This page contains all of the important information, registration forms and instructions you will need to use the toll system. Please use the online order form for printed information material.

All forms are published in German only. To fill them out, you will find detailed instructions in your selected language.

Please do not forward a form several times. Multiple submissions are delaying the processing.

Basics

User information

Brochure containing complete details on the truck toll in Germany

Order brochure
The toll road network

This map of Germany shows all routes subject to toll at a glance. The federal trunk roads added on 1 July 2015 are highlighted in red.

 
Toll payment can be so simple

For new customers: a quick introduction to the German truck toll

 
Truck toll in Germany

This leaflet gives a brief summary of the German truck toll system.

Order brochure
Log-on options

This leaflet gives a brief summary of the ways of logging on to the truck toll system.

Order brochure
Guide for determining emissions classes

The guide published by the Federal Office for Goods Transport (BAG) will help you determine the emission class for your vehicle.

Order brochure

Register, change information, deregister

You can register as a customer in our customer portal so you can quickly and easily take care of the most important issues related to toll online. This includes vehicle registration, vehicle deregistration, changing vehicle data, addresses and services, and requesting the payment methods credit card, fuel card, settlement by credit account and direct debit prepaid service. If you require the forms as PDF files, please contact our customer service department.
Toll-exempt vehicles: Online form In accordance with the German Federal Trunk Road Toll Act, some vehicles are exempted from the toll, for example, police and fire brigade vehicles. You can use this input screen to have Toll Collect register toll-exempt vehicles, extend a registration, or remove a vehicle registration number plate from the list of toll-exempt vehicles. You will find further details in the guide. 
Toll-exempt vehiclesHere you will find the German form along with a PDF file containing a guide in your language. Guide
Change of company name/legal formPlease use this form to inform us of any change of name or legal form of your company. Guide
Transfer of contractPlease use this form if you are taking over a company that is already registered with Toll Collect. Guide
Change address and services / Termination of contractWould you like to deregister your company from Toll Collect? Would you like to change your address or receive an itemised journey list in the customer portal? Then please use this form. Guide

Automatic log-on (OBU)

Keeping in touch Tips and information for trouble-free operation of your OBU and DSRC module
Service Partner networkYou can obtain an On-Board Unit for your vehicle from one of our service partners.
On-board unit user manualsYou will find the instruction manual for your On-Board Unit here.

Manual log-on

Toll station network List of all places where toll station terminals are located  
Checklist for log-on at the toll terminal You can use this list to make note of the information you will need to log-on at a toll station terminal. 
Instructions for logging-on at a toll station terminal Illustrated step-by-step guide for logging-on at a toll station terminal Order brochure
Request for replacement receiptHave you lost your log-on receipt? Use this form to request a replacement. Guide
Guide Internet Reservation System This guide answers questions related to the Internet log-on system. 
Cancellations guideA guide for making cancellations at a toll station terminal and over the internet 
Complaint/cancellation log-on receipt Form for a complaint about a rejected cancellation or log-on receipt Guide
Manual log-on via terminalForm for toll stations in night desk mode, where the driver does not have direct access to the toll station terminal Guide

Invoicing

You can register as a customer in our customer portal so you can quickly and easily take care of the most important issues related to toll online. This includes vehicle registration, vehicle deregistration, changing vehicle data, addresses and services, and requesting the payment methods credit card, fuel card, settlement by credit account and direct debit prepaid service. If you require the forms as PDF files, please contact our customer service department.
Toll invoicingBrochure containing information on toll invoicing and payment. Order brochure
Sample toll statementRegistered customers receive a toll statement once per month. You can find an example here. 
Explanation of toll statement Registered customers receive a toll statement once per month. You can find an example with explanations here. 
Explanation of itemised journey list If they wish, registered customers will receive an itemised journey list each month. You will find a sample journey list with explanation here. 
Itemised journey list csvTo download a sample csv file, simply right-click the link. 
Guide for the itemised journey listInstructions on opening the itemised journey list 
Complaint: toll statement Form for a complaint about your toll statement Guide
Complaint: Toll Collect InvoiceForm for a complaint about a non-toll service (e.g. fees for a duplicate invoice) Guide
Complaint/cancellation log-on receipt Form for a complaint about a rejected cancellation or log-on receipt Guide

Service Hotline

  • Calls from within Germany:
  • 0800 222 2628*
  • Calls from outside Germany:
  • 008000 222 2628*

Questions?

Questions? Check our comprehensive list of questions and answers

To questions and answers

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