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Toll Collect Toll Collect

Service Hotline

  • Calls from within Germany:
  • 0800 222 26 28 *
  • Calls from outside Germany:
  • 00800 0 222 26 28 *

* free call, mobile phone charges may vary

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News

You can subscribe to our newsletter for toll customers to receive updates.

Hotline opening hours have changed

As a result of the precautionary measures for the pandemic, we have changed the opening hours of our service-hotline.. ...more

Underutilised toll terminals are being removed

By March 2020, the number of Toll Collect toll terminals will be reduced from 1,100 to roughly 500 terminals. The removal process has already begun. ...more

Change in the toll-exempt status of natural gas vehicles

Since 1 October 2019, bivalent natural gas vehicles will benefit from the toll exemption only if they can prove a minimum natural gas tank volume of 300 litres or 115 kg of LNG. ...more

Natural gas engine: Observing the requirements of the toll exemption

Since 1 January 2019, natural gas powered vehicles have been exempt from the truck toll. The exemption applies until 31 December 2020. The Federal Office for Goods Transport (BAG) has now specified the requirements for the toll exemption. ...more

Checking OBU setting in the customer portal

In the customer portal you can see at a glance which axle and weight classes are set on the OBUs of your vehicles. Our instructions show you how to proceed. ...more

Archive

Now available for phones and tablets

The Toll Collect website has been optimised for phones and tablets. ...more

New duties to cooperate from 1 January 2019

The government is planning to introduce new tariffs for the truck toll from 1 January 2019. There are new duties to cooperate for drivers in the draft law. ...more

Toll on all federal trunk roads successfully started

As of today, all federal trunk roads in Germany are subject to toll for motor vehicles and vehicle combinations with a gross vehicle weight of 7.5 tonnes or more. The toll road network in Germany now includes around 52,000 kilometres of motorways and federal trunk roads. ...more

Truck toll will be extended to all federal trunk roads as of 1 July 2018

Find out more now and get an On-Board Unit fitted. ...more

Display of weight classes on the OBU

As of 1 June 2018, the new weight classes will be visible on the On-Board Units. ...more

The new manual log-on method is up and running

From this day forth, the truck toll can be paid via the new manual log-on system. ...more

New online log-on

Toll Collect is updating the online log-on in the toll system: On 18th December 2017, the former Internet Reservation System will be shut down and replaced by the new online log-on. ...more

OBU: updating the operating data

If a truck has been decommissioned for an extended period or has been travelling outside of Germany, this message could appear on the OBU display: "OPERATING DATA INVALID". The LED will also light up red. Here are some tips on how to proceed if this happens. ...more

Customer portal with new functions

Numerous new services are now available in the Toll Collect customer portal. New customers can register directly online. Changes of address and the registration and deregistration of vehicles are simple and possible at any time. ...more

Service Hotline

  • Calls from within Germany:
  • 0800 222 2628 *
  • Calls from outside Germany:
  • 008000 222 2628 *

Contact

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Frequently asked questions

Newsletter

With our newsletter, you will receive up-to-date information about the truck toll by e-mail.

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