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If you sell, decommission or scrap your vehicle, you must first have the OBU removed by a service partner. After its removal, please request vehicle deregistration from Toll Collect. Registered vehicles that have not been fitted with an OBU can be deregistered immediately.
By telephone via our hotline: calls from Germany: 0800 222 26 28 *, calls from outside Germany: 008000 222 26 28 *. Please have your user ID, master PIN and licence plate number to hand.
*Free call, mobile phone charges may vary **In Germany: EUR 0.039 per minute from fixed-line networks; mobile phone rate max. EUR 0.42 per minute
Have you registered with Toll Collect and no longer want to use the toll system? Then you should deregister your company from our system. If your vehicles are fitted with OBUs, you must have them removed by a service partner. Then you can deregister by submitting the form "Change address and services / Termination of contract" (Guide) to us. Please send the form, completed and signed, to Toll Collect, Customer Service, Postfach 11 03 29, 10833 Berlin, Germany, or fax it to +49 180 1 222 628 **.