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Toll Collect Toll Collect

Service hotline

  • Calls from Germany:
  • 0800 222 26 28 *
  • Calls from outside Germany:
  • 00800 0 222 26 28 *

* free of charge, costs for calls from mobiles may vary

Cancelling and rebooking

Should you no longer wish to use a route which has been logged on manually, you can of course cancel it.

A driver looking out of the cabin of his truck

A truck exiting the motorway at an exit


If you want to change a logged-on route, you must first cancel your log-on. Then you can log on the new route.

Cancellations and new log-ons are possible both online and using the app. Please note the following information with regard to this.

One hand holds a smartphone with the screen showing the Toll Collect app.

Cancel and change using the manual log-on

Routes subject to toll can be cancelled if the total logged-on route has not yet been travelled and the time of cancellation is before expiry of the period of validity for the logged-on route. To change the logged-on route, simply cancel the route, then log-on the new route.

For cancelling the manual log-on, you can use either log-on option for the cancellation, regardless of the original log-on option used. For example, if the driver logged on via the app, they or someone else from the company can cancel/change the route via online log-on.

The amount to be refunded to the customer is refunded to the originally used payment method after the cancellation.

There is a charge for changes and cancellations. Immediate cancellations within 15 minutes of log-on are excepted, provided the period of validity has not yet begun at the time of cancellation. For all other cancellations, a fee of 3 euros is charged. Cancellation is not possible if the amount to be refunded or the available credit is less than or equal to the cancellation fee of 3 euros.

Journeys can no longer be cancelled with Toll Collect once the log-on receipt period of validity has elapsed.

To cancellation

Observe deadlines

Cancellations are no longer possible with Toll Collect once the period of validity has elapsed. You can apply for a retroactive refund from the Federal Office for Goods Transport (BAG). Please ensure that your application is received by the BAG within two months after the end of the period of validity.

A refund will be granted only for real reasons which have made a prior cancellation impossible (for example, a traffic jam, road closure, illness or a vehicle defect).

You can download the required form at or order it at this address:

Bundesamt für Güterverkehr (BAG)
Werderstraße 34
50762 Cologne

The refund procedure at the Federal Office for Goods Transport (BAG) is subject to charges.

Service Hotline

  • Calls from within Germany:
  • 0800 222 2628 *
  • Calls from outside Germany:
  • 008000 222 2628 *

Log-on via the Internet

Hands typing data on a laptop for online log-on

More information

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