- Calls from within Germany:
- 0800 222 26 28 *
- Calls from outside Germany:
- 00800 0 222 26 28 *
* free call, mobile phone charges may vary
The Federal government's requirements for the German toll system are high:
The toll system must
- Be able to detect a defined toll road network (around 13,000 kilometres of motorways and 38,000 kilometres of federal trunk roads), and only calculate the toll for these roads. It must be possible to extend this road network at any time;
- Take the emission class, axle class and weight class of the truck into consideration when calculating the fee;
- Provide a technological framework that will allow the introduction of additional fee classes, such as time and location of journey;
- Be a "free-flow" system that calculates the toll without stoppages or traffic jams;
- Be a dual system that offers both automatic and manual log-on procedures, thus ensuring that all truck drivers can use the toll road network without discrimination;
The toll system should also provide the technological capability to support other European systems.
With its automatic log-on option, which is based on innovative Global Positioning System (GPS) and mobile radio technologies, and its manual system based on the app, online access and toll terminals, the Toll Collect system fulfils all of these requirements.
The Toll Collect system is designed to provide the technical framework to support other toll systems. Toll Collect already collaborates with the Austrian toll operator ASFINAG. Register for the TOLL2GO service. Then you will only need one On-Board-Unit for toll payment in Germany and Austria – the Toll Collect On-Board Unit.
Our telephone number is exempted from charges and nearly worldwide reachable, only a few countries and providers are not supporting this service. If this should be the case, please dial: +49 30 25291303. Please note that costs will occur for this call which are based on the contract conditions of your landline or cell phone provider.
The emission class for vehicles registered in Germany or in other countries can be determined in several different ways. Detailed information is available in the "Guide for determining emission classes" published by the German Federal Office for Goods Transport (BAG). If you have any questions about the information outlined in the guide, please contact the Federal Office for Goods Transport, Tel: +49 (0) 221-5776-0.
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