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What are the advantages of the Toll Collect system and what requirements does it meet?>
The Federal government's requirements for the German toll system are high:
The toll system must
Recognize a fixed toll road network (about 12,800 kilometres of federal motorways and 2,300 kilometres of trunk roads) and only charge tolls there. This road network must be expandable at any time
Be able to take the vehicle emission class and number of axles into account in calculating fees in order to influence environmental policy
Offer the technical prerequisites to introduce other fee classes, such as the time and place of the trip
Be a free-flow system that charges toll without causing stops and traffic jams
Be a dual system with automatic and manual log-on options to ensure that all truck drivers can use the toll road system without discrimination
Be able to handle the full load of logged-on vehicles through a manual system if the automatic system fails
Moreover, the toll collection system should have the technical prerequisites to support other systems in Europe in the future.
The Toll Collect system meets all the requirements with an automatic log-on option based on innovative GPS (Global Positioning System) technology and mobile telecommunications along with a manual system based on toll station terminals and the Internet.
The system is technically complex, unique in the world, and future-oriented. This platform can be used by many traffic telematics service providers, including small and medium-size providers.
How does the system operate?>
Unlike the use of vignettes, the system developed by Toll Collect calculates and collects the road toll based on the exact number of kilometres travelled on route segments. This is different from the vignette system. The satellite-supported free-flow system ensures that toll collection does not interfere with the flow of traffic. In contrast to conventional systems, Toll Collect requires no speed limits, traffic stops, or restriction to prescribed traffic lanes.
As a dual system, the toll system offers two basic log-on possibilities: automatic log-on via On-Board Unit and manual log-on at toll station terminals or over the Internet.
The system of automatic log-on is based on an innovative combination of mobile telecommunications technology (GSM) and the satellite-based GPS (Global Positioning System). The main element of the automatic log-on system is the On-Board Unit or OBU, which uses satellite signals to determine the truck's position and distance travelled, automatically calculates the amount of toll, and transmits this information the Toll Collect computer centre.
As an alternative, Toll Collect offers the option of manual log-on at a toll station terminal or over the Internet. This type of log-on is particularly suited to trucks that seldom use German trunk roads, e.g. those operated by foreign drivers and companies.
What are the options for booking the toll?>
The easiest way for you to take part in the toll system is by automatically logging on via an On-Board Unit in your truck. The On-Board Unit (OBU) takes care of toll entries and calculations as much as possible. Register your company and vehicles with Toll Collect for this. You will receive a confirmation of registration per truck by e-mail or post. If all the vehicle data has been entered correctly, you can arrange an appointment with a service partner authorised by Toll Collect to get an On-Board Unit fitted.
The OBU determines the route travelled with the aid of GPS satellite signals and other positioning sensors, calculates the toll fees based on the vehicle data and tariff parameters that have been entered, and transmits this information to the Toll Collect computer centre by mobile telecommunications.
The alternative to the automatic system is manual log-on. This is mainly provided for truck drivers and transport companies that only rarely use routes subject to toll. Here you can enter your planned route at one of the some 3,600 toll station terminals or online. You have to register your company with Toll Collect before you can log on manually online. You don't have to register to be able to log on at a terminal.
Can I register online as a customer with Toll Collect?>
Of course that is possible. If you have registered as a customer on our website, you automatically can use all of the benefits of the customer portal.
Online user registration is the quickest and easiest method. The registration process takes only a few minutes to complete. You can immediately use all of the functions in the customer portal, such as vehicle registration.
Does the Toll Collect system also support toll systems in other countries?>
The Toll Collect system is designed to provide the technical prerequisites for supporting other toll systems. Toll Collect is currently working with ASFINAG, the Austrian toll system operator. Only one device - the Toll Collect On-Board Unit - is required to pay road toll in Germany and Austria. Further information.
Is my tractor unit toll-liable when driving solo without a trailer or semitrailer?>
If your tractor unit has a gross vehicle weight of at least 7,5 t, then it is toll-liable. If it is under 7,5t it is exempt.
What needs to be considered for a toll-liable vehicle combination (vehicle under 7.5 t GVW with trailer) with an OBU fitted?>
As soon as a vehicle with a trailer exceeds the gross vehicle weight of 7.5 tonnes, it is required to pay toll. The weight prompt on the OBU at the beginning of the journey must be set to "> = 7.5 t" and confirmed by pressing OK.
If the vehicle is travelling without a trailer, the weight setting "< 7.5 t" should be selected before travel commences.
How do particle reduction systems affect the toll level?>
Trucks that have been retrofitted with a particulate reduction system pay significantly less due to this modern and low-emission exhaust technology than vehicles that cause high emissions. Therefore, vehicles assigned to emission class S2 in combination with particulate reduction class* 1, 2, 3 or 4 can use the lower category C toll rate. Vehicles assigned to emission class S3 in combination with particulate reduction class* 2, 3 or 4 pay the category B rates.
Where can I find my Customer Number?>
The Customer Number you can find for example top right on your toll statement and on each document forwarded by Toll Collect.
It is not possible to contact your Service Hotline by phone. What is the reason therefore?>
Our telephone number is exempted from charges and nearly worldwide reachable, only a few countries and providers are not supporting this service. If this should be the case, please dial: +49 30 25291303. Please note that costs will occur for this call which are based on the contract conditions of your landline or cell phone provider.
How do I determine the emissions class for German/foreign vehicles?>
The emission class for vehicles registered in Germany or in other countries can be determined in several different ways. Detailed information is available in the "Guide for determining emission classes" published by the German Federal Office for Goods Transport (BAG). If you have any questions about the information outlined in the guide, please contact the Federal Office for Goods Transport, Tel: +49 (0) 221-5776-0.
Who do I contact if there is a change to vehicle or company information?>
Please let us know about any changes to your operating and vehicle data as soon as possible.
You can change your payment method in the customer portal. If the legal form of your company has changed, please notify us in writing. You will find the necessary forms in the Download Centre.
You can change your contact details in the customer portal, such as: address, telephone number, contact person and e-mail address. In addition, you can also deregister vehicles there and change the following vehicle data: licence plate number, emission class, number of axles, vehicle identification number, gross vehicle weight and country of registration.
What is a master PIN? What is a fleet PIN?>
Following your successful "user registration", you will receive your master and fleet PIN.
The master PIN serves to authenticate the registered customer. You will need this number for telephone contacts with Toll Collect Customer Service, for changing data, and as a default password for initial login when you use the Internet booking system.
You only need a fleet PIN if your company wants to log on to toll station terminals using a vehicle card. The payment method selected during user registration is stored on this card. Toll Collect will send you a vehicle card on request. If you have not received a fleet PIN, please contact our customer service department.
What is an axle class?>
The axle class is a tariff feature of the truck toll. The toll rate per kilometre consists of two parts:
Share for air pollution. This is determined according to the emission class of the truck.
Share for infrastructure costs. This is determined according to the axle class.
The truck toll system has differentiated between four axle classes since 1 October 2015:
Axle class 1 = 2 axles
Axle class 2 = 3 axles
Axle class 3 = 4 axles
Axle class 4 = 5 or more axles
The axle class from the tariff description is disclosed in the toll statement and itemised journey list.
The weight class is a tariff feature of the truck toll. However, there is currently just one weight class: Vehicles exceeding 7.5 tonnes are subject to toll charges. The weight class is disclosed in the tariff identifier on the toll statement and the itemised journey list. It is reported here with "2" until further notice and has no impact on the toll rate.