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What are the advantages of the Toll Collect system and what requirements does it meet?>
The Federal government's requirements for the German toll system are high:
The toll system must
Recognize a fixed toll road network (about 12,800 kilometres of federal motorways and 2,300 kilometres of trunk roads) and only charge tolls there. This road network must be expandable at any time
Be able to take the vehicle emission class and number of axles into account in calculating fees in order to influence environmental policy
Offer the technical prerequisites to introduce other fee classes, such as the time and place of the trip
Be a free-flow system that charges toll without causing stops and traffic jams
Be a dual system with automatic and manual log-on options to ensure that all truck drivers can use the toll road system without discrimination
Be able to handle the full load of logged-on vehicles through a manual system if the automatic system fails
Moreover, the toll collection system should have the technical prerequisites to support other systems in Europe in the future.
The Toll Collect system meets all the requirements with an automatic log-on option based on innovative GPS (Global Positioning System) technology and mobile telecommunications along with a manual system based on toll station terminals and the Internet.
How does the truck toll system work?>
The toll system calculates and collects the fees due after using a route section, accurate to a kilometre (unlike when using vignettes). The system also guarantees that the flow of traffic is not impeded during toll collection. Unlike most conventional systems, Toll Collect make it unnecessary for vehicles to reduce their speed, stop or stay within prescribed lanes.
As a dual system, the toll system also provides two ways to log-on – automatic log-on via the On-Board Unit and manual log-on at the toll terminal, online or via the app.
The automatic log-on system is based upon an innovative combination of mobile radio technology (GSM) and a GPS satellite positioning system (Global Positioning System). The core element of the automatic log-on is an On-Board Unit (OBU), which determines the position of the truck and the route travelled using satellite signals, automatically calculates the toll amount and transmit the data wirelessly to the Toll Collect computing centre. Starting in autumn 2017 all On-Board Units will be progressively transitioned to centralised toll collection. The On-Board Unit sends the journey data and vehicle-specific characteristics to the computing centre in a time-delayed and encrypted manner. The journey data are therefore not allocated to the toll route network until they arrive at the Toll Collect computing centre. Afterwards, the toll for the roads subject to toll is calculated in the computing centre based on the vehicle-specific features.
Toll Collect also provides manual log-on at the toll terminal, online or via the app as an alternative. The method is similar to buying a train ticket. The driver enters all of the relevant vehicle data and sets the start date as well as the start point and destination of the journey. The system then automatically calculates the shortest route within the toll route network.
What options are available for toll log-on?>
The easiest way to take part in the toll system is by automatically logging on. This is done via the On-Board Unit (OBU) in the truck which takes care of toll log-ons and calculations as much as possible. Register your company and vehicles with Toll Collect for this. You will receive a confirmation of registration per truck by e-mail or post. If all the vehicle data has been entered correctly, you can arrange an appointment with a service partner authorised by Toll Collect to get an On-Board Unit fitted.
The alternative to the automatic system is the manual log-on. This is mainly provided for truck drivers and transport companies that only rarely use routes subject to toll. You can log on your planned route at a toll terminal, online or via our app. You don't have to register to be able to log on.
Can I register online as a customer with Toll Collect?>
Online user registration is the quickest and easiest method. The registration process takes only a few minutes to complete. You can immediately use all of the functions in the customer portal, such as vehicle registration.
Does the Toll Collect system also support toll systems in other countries?>
The Toll Collect system is designed to provide the technical framework to support other toll systems. Toll Collect already collaborates with the Austrian toll operator ASFINAG. Register for the TOLL2GO service. Then you will only need one On-Board-Unit for toll payment in Germany and Austria – the Toll Collect On-Board Unit.
Is my tractor unit toll-liable when driving solo without a trailer or semitrailer?>
If your tractor unit has a gross vehicle weight of at least 7,5 t, then it is toll-liable. If it is under 7,5t it is exempt.
What needs to be considered for a toll-liable vehicle combination (vehicle under 7.5 t GVW with trailer) with an OBU fitted?>
As soon as a vehicle with a trailer exceeds the gross vehicle weight of 7.5 tonnes, it is required to pay toll. The weight prompt on the OBU at the beginning of the journey must be set to "> = 7.5 t" and confirmed by pressing OK.
If the vehicle is travelling without a trailer, the weight setting "< 7.5 t" should be selected before travel commences.
How do particle reduction systems affect the toll level?>
Trucks that have been retrofitted with a particulate reduction system pay significantly less due to this modern and low-emission exhaust technology than vehicles that cause high emissions. Therefore, vehicles assigned to emission class S2 in combination with particulate reduction class* 1, 2, 3 or 4 can use the lower category C toll rate. Vehicles assigned to emission class S3 in combination with particulate reduction class* 2, 3 or 4 pay the category B rates.
Where can I find my Customer Number?>
The Customer Number you can find for example top right on your toll statement and on each document forwarded by Toll Collect.
It is not possible to contact your Service Hotline by phone. What is the reason therefore?>
Our telephone number is exempted from charges and nearly worldwide reachable, only a few countries and providers are not supporting this service. If this should be the case, please dial: +49 30 25291303. Please note that costs will occur for this call which are based on the contract conditions of your landline or cell phone provider.
How do I determine the emissions class for German/foreign vehicles?>
The emission class for vehicles registered in Germany or in other countries can be determined in several different ways. Detailed information is available in the "Guide for determining emission classes" published by the German Federal Office for Goods Transport (BAG). If you have any questions about the information outlined in the guide, please contact the Federal Office for Goods Transport, Tel: +49 (0) 221-5776-0.
You can change your contact details in the customer portal, such as: address, telephone number, contact person and e-mail address. In addition, you can also deregister vehicles there and change the following vehicle data: licence plate number, emission class, number of axles, vehicle identification number, gross vehicle weight and country of registration.