- Calls from within Germany:
- 0800 222 26 28 *
- Calls from outside Germany:
- 00800 0 222 26 28 *
* free call, mobile phone charges may vary
The On-Board Unit is provided by Toll Collect free of charge and remains the property of Toll Collect GmbH.
The customer bears the costs for
- installation of the On-Board Unit
- deinstallation on termination of the business arrangement
- change of vehicle registration (where necessary) and change of toll-relevant vehicle data
- journey times to and from the service centre and waiting times in the scope of the above work, and also in response to any technically related written inspection requests from Toll Collect or the German Federal Office for Goods Transport (BAG).
The widespread network of Service Partners, combined with an OBU installation time of no more than four hours creates the requirements to keep the cost of installation as low as possible.
The Toll Collect On-Board Unit (OBU) can be installed in combination with the on-board equipment used for other systems. Tests conducted with the Swiss and Austrian systems have demonstrated that the systems do not interfere with each other under normal operating conditions. However, it is essential to follow the licensing regulations and guidelines for installing and configuring the different units. Further information is available from your authorised Toll Collect Service Partner.
If your On-Board Unit should malfunction during the trip, you must log on manually at the next opportunity. This is possible at truck stops, motorway services and border crossings via toll terminal, via smartphone with the app or through your forwarding agent via the online log-on. In your own interests, you should contact a Toll Collect Service Partner as soon as possible to repair the On-Board Unit.
It is highly unlikely that the GPS system will be completely shut down, since GPS is used for commercial purposes worldwide with annual sales of several billion U.S. dollars and is indispensable in such areas as civil aviation and shipping. However, should the GPS system fail, all truck traffic can use the manual log-on methods (app, terminal or online log-on).
It means that a technical problem with your On-Board Unit has been detected and this may affect automatic toll collection. The inspection will help us ensure that the correct amount of toll is charged and that you are not unnecessarily pulled over by BAG enforcement officers. Toll Collect will cover Service Partner costs for checking or replacing an On-Board Unit. If the on-board unit shows signs of any damage, Toll Collect retains the right to charge the customer costs for the on-board unit or the on-board unit components.
Please inform us of the loss immediately by fax or letter. In case of theft, you should have the OBU blocked. Simply ring our service hotline and have your user ID and Master PIN. Please note that the OBU is the property of Toll Collect and that we have a right to claim compensation in case of loss or damage.
Additional positioning sensors (dead reckoning with directional gyro and speedometer signals) are used to support the GPS positioning by the On-Board Unit. This process is independent of the GPS positioning. The results of the two processes are continuously matched against each other.
This further improves the identification of toll road segments. It even allows the system to function without GPS for a short time.