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Using GPS satellite signals, the On-Board Unit (OBU) pinpoints the position of the vehicle and continuously compares this information with the roadmap data stored in the unit. If the vehicle is not travelling on a toll trunk road, the position is not shown on the electronic roadmap. When the vehicle enters a toll trunk road, the system automatically detects this as a toll road segment. The OBU calculates the charges based on the distance travelled, the number of axles and the vehicle's emission category. The data is regularly transmitted to the computing centre electronically. From there the customer receives a monthly toll statement.
If I decide to use the automatic system, where can I obtain an On-Board Unit?>
Names and addresses of Service partners can be found here.
I would like to take part in the automatic process, but I do not have a DIN slot free. What should I do now?>
The OBU can be fitted in what is known as an installation frame. Your service partner can advise you and then order an installation frame before proceeding with fitting the OBU. Another option is to remove a device which you do not need as much from the vehicle and use the free DIN slot to fit the OBU.
What does an On-Board Unit cost?>
The On-Board Unit is provided by Toll Collect free of charge and remains the property of Toll Collect GmbH.
The customer bears the costs for
installation of the On-Board Unit
deinstallation on termination of the business arrangement
change of vehicle registration (where necessary) and change of toll-relevant vehicle data
journey times to and from the service centre and waiting times in the scope of the above work, and also in response to any technically related written inspection requests from Toll Collect or the German Federal Office for Goods Transport (BAG).
The widespread network of Service Partners, combined with an OBU installation time of no more than four hours creates the requirements to keep the cost of installation as low as possible.
How long does it take to fit?>
If the vehicles are already prepared, which applies to a good half of heavy trucks, then the fitting process takes an average of under an hour. If it is not prepared, then it can take up to four hours.
"TC toll free" is displayed on my On-Board Unit.>
The "TC toll free" message is not an error. It always appears if you are driving on a route that is not toll-liable. The message is sometimes displayed with a time lag, i.e. when the vehicle leaves the toll trunk road, it takes approx. 500 m until "TC toll free" appears. Similarly, it could take a little while before "TC toll free" disappears when joining a motorway.
Are the trucks positioned only with GPS under the automatic system?>
Additional positioning sensors (dead reckoning with directional gyro and speedometer signals) are used to support the GPS positioning by the On-Board Unit. This process is independent of the GPS positioning. The results of the two processes are continuously matched against each other.
This further improves the identification of toll road segments. It even allows the system to function without GPS for a short time.
Are there alternatives if the GPS system goes out of service?>
It is highly unlikely that the GPS system will be completely shut down, since GPS is used for commercial purposes worldwide with annual sales of several billion U.S. dollars and is indispensable in such areas as civil aviation and shipping. Nevertheless, if the GPS system should go down, truck traffic can fall back on the two manual log-on systems (the Internet and toll station terminals).
Can the On-Board Unit be installed in combination with other systems?>
The Toll Collect On-Board Unit (OBU) can be installed in combination with the on-board equipment used for other systems. Tests conducted with the Swiss and Austrian systems have demonstrated that the systems do not interfere with each other under normal operating conditions. However, it is essential to follow the licensing regulations and guidelines for installing and configuring the different units. Further information is available from your authorised Toll Collect Service Partner.
What do I do if my On-Board Unit malfunctions?>
If your On-Board Unit should malfunction during the trip, you must log on manually at the next opportunity. This can be done at one of the toll station terminals located at service stations, rest stops, or border crossings or, by your transport company office via the Internet. In your own interests, you should contact a Toll Collect Service Partner as soon as possible to repair the On-Board Unit.
What should I do if my On-Board Unit is stolen or destroyed in an accident?>
Please inform us of the loss immediately by fax or letter. In case of theft, you should have the OBU blocked. Simply ring our service hotline and have your user ID and Master PIN. Please note that the OBU is the property of Toll Collect and that we have a right to claim compensation in case of loss or damage.
What happens when my truck equipped with an On-Board Unit (OBU) gets a new vehicle registration number plate?>
If the country code or licence plate number changes on one of your trucks equipped with an On-Board Unit, you can perform a change of licence plate number in the customer portal. You require a copy of the vehicle registration certificate part 1 for this.
The message "GPS signal interrupted" appears in the OBU display. What does this mean?>
There are different reasons for this error message. OBU display messages are explained in the operating manual for the device.
The message "Operating data invalid" appears in the OBU display. What does this mean?>
This message means that the operating data has expired. OBU display messages are explained in the operating manual for the device.
I have received an inspection request from Toll Collect. What does this mean?>
It means that a technical problem with your On-Board Unit has been detected and this may affect automatic toll collection. The inspection will help us ensure that the correct amount of toll is charged and that you are not unnecessarily pulled over by BAG enforcement officers. Toll Collect will cover Service Partner costs for checking or replacing an On-Board Unit. If the on-board unit shows signs of any damage, Toll Collect retains the right to charge the customer costs for the on-board unit or the on-board unit components.
According to the message in the display, the OBU is blocked. What does this mean?>
This means that the On-Board Unit is not operational. There are different reasons for this error message. OBU display messages are explained in the operating manual for the device.
How can I have the data in my On-Board Unit (OBU) changed?>
If you want to change the vehicle data on one of your trucks equipped with an On-Board Unit, you can perform a change of vehicle data in the customer portal.
What needs to be taken into consideration when selling or trading in a vehicle equipped with an On-Board Unit?>
Before a vehicle is sold or traded in, the On-Board Unit must be removed from the vehicle by an authorised Toll Collect Service Partner. After the OBU had been removed, please deregister the vehicle with Toll Collect.