Sample of toll statement
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An anonymised toll statement in original form
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Explanation of toll statement
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Detailed information about each item on the toll statement.
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Complaint: Toll statement
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Form for a complaint about your toll statement
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Guide
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Guide to fill out the German complaint form
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Sample of an itemised journey list
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An anonymised itemised journey list in original form
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Explanation of itemised journey list
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Detailed information about each item on the itemised journey list.
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Sample of an Itemised journey list in csv file format
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To download a sample csv file, simply right-click the link. You can then open the file by specifying a suitable program on your computer. For instructions, see the guide for the itemised journey list.
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Template of journey details
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Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example can be found here.
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Explanation of journey details
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Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example with explanations can be found here.
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