Toll Collect | Toll invoicing

Service Hotline

Calls from within Germany:
0800 222 26 28 *
Calls from outside Germany:
00800 0 222 26 28 *

* free call, mobile phone charges may vary

Toll invoicing

Toll statement

If you are registered as a customer with Toll Collect, the toll will be billed once a month. You will then receive the toll statement as a download in our customer portal or by post on request.

More information on toll calculation

Itemised journey list

If you wish, you can also receive a monthly itemised journey list. The vehicle, route, journey time and other toll-relevant information are listed. You can see exactly how your toll fees have been calculated in this way. You have the option of receiving your itemised journey list by post or by e-mail. If you choose e-mail, you have the option of receiving either a PDF or csv file.

Journey details

The journey details are available to all registered customers in the customer portal. Individual log-on numbers can be entered here once the itemised journey list has been received. With this, customers receive detailed information on each individual section.

Sample of toll statement	An anonymised toll statement in original form
Explanation of toll statement	Detailed information about each item on the toll statement.
Complaint: Toll statement	Form for a complaint about your toll statement
Guide	Guide to fill out the German complaint form
Sample of an itemised journey list	An anonymised itemised journey list in original form
Explanation of itemised journey list	Detailed information about each item on the itemised journey list.
Sample of an Itemised journey list in csv file format	To download a sample csv file, simply right-click the link. You can then open the file by specifying a suitable program on your computer. For instructions, see the guide for the itemised journey list.
Template of journey details	Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example can be found here.
Explanation of journey details	Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example with explanations can be found here.