Customer portal

  • Our portal for registered customers provides you with an extensive range of online services around the clock. In the portal you can find:

    • all your registered vehicles;
    • journeys that have not yet been invoiced;
    • current invoicing documents;
    • open invoices;
    • Toll Collect notifications.

    With just a few clicks you can:

    • register new vehicles;
    • apply for a change to a better CO₂ emission class;
    • change vehicle data, such as licence plate number, number of axles or emission class;
    • Deregister vehicles
    • change contract data, for example your address or payment method.

    You can also use the customer portal access data for online log-on.

  • If you have registered online as a Toll Collect customer, then you are automatically approved for the customer portal and can use all of the functions immediately.

    If you have registered as a Toll Collect customer with a signed form, then you can order the initial access data (activation codes) from us. Just send us an e-mail using our contact form, selecting the topic "access to customer portal", or call us.

    Instructions for existing customers (PDF, 1 MB)
  • If you’ve lost the activation codes you received from Toll Collect, you can request new ones. Just send us an e-mail using our contact form, selecting the topic "access to customer portal", or call us.

    If you’ve already created a web account and you’ve forgotten your login name or password, use the “Forgot Password” or “Forgot Login Name” options in the login window.

  • The codes are valid for eight weeks. During this time, you’ll be able to register for the customer portal.

  • If you've forgotten your login name or password, you can have the login name sent to you, or have your password reset.

    Forgot login name

    To have your login name sent to you, you only need your customer number and the personal email address on file for your account; just enter this data and your login name will be sent to you.

    Have login name sent to you

    Forgot password

    If you ever forget your password, you can reset it and enter a new one. To do so, you need your login name and your personal email address. You will receive an email with a confirmation link for resetting your password. After clicking on the link, you can enter a new password and save it.

    Reset password
  • Yes, you can also use your access data to log on with the app or online. This gives you access to your vehicles and payment method from the customer portal in the manual log-on.

  • You can unblock your account yourself. To unblock your account, click “Forgot password” or “Forgot login name” in the login window and follow the instructions.

  • You can add vehicle data to your account through our online customer portal.

    If you are using the customer portal for the first time, you will need activation codes, which you can request from us. Just send us an e-mail using our Contact form selecting the topic "access to customer portal", or call us.

  • You must already be registered as a customer with Toll Collect. To register your vehicles online, you must set up a web account on our online portal. To do this you’ll need a set of activation codes from Toll Collect. Just send us an e-mail using our Contact form selecting the topic "access to customer portal", or call us.

  • With your master account, you can create up to ten sub-accounts for your staff.

  • You can change data for previously registered vehicles on the customer portal at any time. To do so, go to your list of vehicles and then click the Change button in the right column.

  • If your vehicle registration has been successful, you will receive a confirmation by e-mail or post. Your vehicle will then also be displayed in the customer portal.

  • If your vehicle wasn’t registered correctly, we’ll let you know right away.

  • Your vehicle has been marked for registration and should be registered within a few minutes.

    Once your vehicle has been successfully registered with Toll Collect, it will show up under your account in the customer portal. You will also receive a confirmation e-mail or letter.

  • Yes, you can change data for previously registered vehicles on the customer portal.

    First, access your list of vehicles. In the right column next to each vehicle you will see a 'change' button.

    You can change the following data: license plate number, country code, VIN, number of axles, emission class and gross vehicle weight.

    To change your license plate number, you’ll need to upload your vehicle registration certificate.

    If you can’t select one of the fields, contact Customer Service.

  • You can change information for previously registered vehicles online: country code, licence plate number, vehicle identification number (VIN, chassis number), number of axles, gross vehicle weight, emission class.

    You can also change your contract data here: company name, address, contact person and payment method.

    Of course, you can change your web account information, such as your e-mail address or password, on the customer portal at any time as well.

  • This is unfortunately not possible. In order to further improve data security, Toll Collect has opted to make these documents digitally available exclusively via the customer portal. The toll statement is saved there for 24 months and the itemised journey list for three months. Alternatively, we can send them to you by post.

  • We have created short instructions on how you can solve this problem.

    Instructions (PDF, 1 MB)
  • All correspondence is displayed in the customer portal for 6 months. During this time you have the opportunity to download and save your communications. If you require an older communication, you can receive it through our customer service.

  • If you use the customer portal, all communication and information is saved there for you for six months. If you would prefer to receive your communications by post, you can arrange this change by phoning our customer service. Changing back to storage in the customer portal is possible at any time.

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