- Calls from within Germany:
- 0800 222 26 28 *
- Calls from outside Germany:
- 00800 0 222 26 28 *
* free call, mobile phone charges may vary
If you have forgotten your login name or password, you can have the login name sent to you or have the password reset.
Forgotten login name
In order to have your login sent to you, all you need is to provide your user ID number and your stored personal e-mail address and the login will be sent to you.
Should you forget your password, you can reset this and enter a new password. For this purpose, you will need your login name and your personal e-mail address. You will receive an e-mail with a confirmation link in order to reset your password. After clicking on the link, you can enter and store a new password.