Customer portal

What are the benefits of using the Toll Collect customer portal?

Our portal for registered customers offers you a comprehensive online range of services around the clock. In the portal you can find:

  • all your registered vehicles;
  • journeys that have not yet been invoiced;
  • current invoicing documents;
  • open invoices;
  • Toll Collect notifications.

With just a few clicks you can:

  • register new vehicles;
  • change vehicle data, such as licence plate number, number of axles or emission class;
  • deregister vehicles;
  • change contract data, for example your address or payment method.

How do I register for the customer portal?

If you have registered online as a Toll Collect customer, then you are automatically approved for the customer portal and can use all of the functions immediately.

If you have registered as a Toll Collect customer with a signed form, then you can order the initial access data (activation codes) from us. Simply send us an email using our contact form with the subject "Customer Portal Access" or give us a call.

Instructions for existing customers

I lost my access codes for the online portal. Can I still log into my account?

If you’ve lost the activation codes you received from Toll Collect, you can request new ones. Simply send us an email using our contact form with the subject "Customer portal access" or give us a call.

If you’ve already created a web account and you’ve forgotten your login name or password, just use the “Forgot Password” or “Forgot Login Name” options in the login window.

How long are activation codes for the customer portal valid?

The codes are valid for eight weeks. During this time, you’ll be able to register for the customer portal.

I have forgotten my login name or password. What can I do?

If you have forgotten your login name or password, you can have the login name sent to you or have the password reset.

Forgotten login name

In order to have your login sent to you, all you need is to provide your user ID number and your stored personal e-mail address and the login will be sent to you.

You can have your login name sent to you here.

Forgotten password

Should you forget your password, you can reset this and enter a new password. For this purpose, you will need your login name and your personal e-mail address. You will receive an e-mail with a confirmation link in order to reset your password. After clicking on the link, you can enter and store a new password.

You can reset your password here.

I entered the wrong login information 5 times, and my account is blocked. Can I reset my password?

To unlock your account, click “Forgot password” or “Forgot login name” in the login window and follow the instructions.

I heard you can register a vehicle on the Toll Collect website. How do I do that?

You can add vehicle data to your account through our online customer portal.

If you are using the customer portal for the first time, you will need activation codes, which you can request from us. Simply send us an email using our contact form with the subject "Customer Portal Access" or give us a call.

What requirements must I meet before I can enter my vehicle data on the customer portal?

You must already be registered as a customer with Toll Collect. To register your vehicles online, you must set up a web account on our online portal. To do this you’ll need a set of activation codes from Toll Collect. Simply send us an email using our contact form with the subject "Customer portal access" or give us a call.

How many customer portal accounts can I create?

With your master account, you can create up to ten sub-accounts for your staff.

I entered the wrong data for my vehicle. How can I correct it?

You can change data for previously registered vehicles on the customer portal at any time. To do so, go to your list of vehicles and then click the Change button in the right column.

How do I know if my vehicle registration was successful?

If your vehicle registration has been successful, you will receive a confirmation by e-mail or post. Your vehicle will then also be displayed in the customer portal.

Will I be notified if my vehicle wasn’t successfully registered?

If your vehicle wasn’t registered correctly, we’ll let you know right away.

I just registered a vehicle on the portal. However, when I click on “Show vehicles,” I don’t see that vehicle listed. Why is that?

Your vehicle has been marked for registration and should be registered within a few minutes.

Once your vehicle has been successfully registered with Toll Collect, it will show up under your account in the customer portal. You’ll also receive a confirmation email and letter.

Can I still register my vehicle by post or fax?

The quickest way to perform a vehicle registration is online in the customer portal. Apart from this, you can also send your vehicle registration by post or fax.

Can I change my vehicle data online?

Yes, you can change data for previously registered vehicles on the customer portal.

First, access your list of vehicles. In the right column next to each vehicle you’ll see a Change button.

You can change the following data: license plate number, country code, VIN, number of axles, emission class and gross vehicle weight.

To change your license plate number, you’ll need to upload your vehicle registration certificate.

If you can’t select one of the fields, contact Customer Service.

What data can I change online?

You can edit the following data for previously registered vehicles: country code, license plate number, VIN, number of axles, gross vehicle weight and emission class.

You can also change your contract data here: company name, address, contact person and payment method.

You can change your account information, such as your email address or password, on the customer portal at any time as well.

Why do I no longer receive toll statements and itemised journey lists via email?

To further improve data security, Toll Collect has decided to make these documents available only digitally via the customer portal. They are saved there for six months. Alternatively, we can send them to you by post.

My itemised journey list has been made available to download in the customer portal but I am having difficulty opening the CSV file.

We have created short instructions on how you can solve this problem.

Instructions

How long will my communications be saved in the customer portal?

All correspondence is displayed in the customer portal for 6 months. During this time you have the opportunity to download and save your communications. If you require an older communication, you can receive it through our customer service.

I use the Toll Collect Customer Portal. All of my communications are stored there. I would like to receive my communications by post again. Can you please arrange this?

If you use the customer portal, all communication and information is saved there for you for six months. If you would prefer to receive it by post, please contact our Customer Service. Changing back to storage in the customer portal is possible at any time.

 

Download Centre

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Service Hotline

  • Calls from within Germany:
  • 0800 222 2628*
  • Calls from outside Germany:
  • 008000 222 2628*
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