Supplementary services

Non-toll services are services rendered to the customer by Toll Collect that are subject to a charge, or damages claims, that Toll Collect charges the customer for.

• Unblocking the OBU
• Issuing duplicate invoices

Services are subject to tax.

• Loss of or damage to the On-Board Unit
• Loss of or damage to components, including cables or antennae

Claims for damages are tax-free.

Toll-related supplementary services are invoiced separately. You can download your invoice from the customer portal or receive it by post.

Settlement is by means of the payment method agreed with you. Bank account details are provided on the invoice for credit-payment users.

Sample invoice