Supplementary services

Toll Collect invoices services and compensation claims separately from toll.

Supplementary services

Non-toll services are services rendered to the customer by Toll Collect that are subject to a charge, or damages claims, that Toll Collect charges the customer for.


  • Unblocking the OBU
  • Issuing duplicate invoices

Services are taxable in accordance with the German Annual Tax Act, revised on 1st January 2010.

Claims for damages

  • Loss of or damage to the On-Board Unit
  • Loss of or damage to components, including cables or antennae

Claims for damages are tax-free.


Toll-related supplementary services are invoiced to users separately. Invoices are sent as paper invoices, itemising all the services taken by you and claims for damages against you in the specified invoicing period.


Settlement is by means of the payment method agreed with you. Bank account details are provided on the invoice for credit-payment users.

Service Hotline

  • Calls from within Germany:
  • 0800 222 2628*
  • Calls from outside Germany:
  • 008000 222 2628*

Payment methods

To overview

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