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Toll Collect Toll Collect

Service hotline

  • Calls from Germany:
  • 0800 222 26 28 *
  • Calls from outside Germany:
  • 00800 0 222 26 28 *

* free of charge, costs for calls from mobiles may vary

Supplementary services

Toll Collect invoices services and compensation claims separately from toll.

A man holds a damaged OBU in his hand

Supplementary services

Non-toll services are services rendered to the customer by Toll Collect that are subject to a charge, or damages claims, that Toll Collect charges the customer for.


  • Unblocking the OBU
  • Issuing duplicate invoices

Services are subject to tax.

Claims for damages

  • Loss of or damage to the On-Board Unit
  • Loss of or damage to components, including cables or antennae

Claims for damages are tax-free.


Toll-related supplementary services are invoiced separately. You can download your invoice from the customer portal or receive it by post.


Settlement is by means of the payment method agreed with you. Bank account details are provided on the invoice for credit-payment users.

Service Hotline

  • Calls from within Germany:
  • 0800 222 2628 *
  • Calls from outside Germany:
  • 008000 222 2628 *

Payment methods

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