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Toll Collect Toll Collect

Service hotline

  • Calls from Germany:
  • 0800 222 26 28 *
  • Calls from outside Germany:
  • 00800 0 222 26 28 *

* free of charge, costs for calls from mobiles may vary

Procedure in cases of potential toll violations


A truck driving on a federal trunk road drives past a blue Toll Collect enforcement pillar.

You have received a Type 1 Provisional Notification from us. This means:

The number of axles, weight or emission class was set incorrectly during the journey and the difference to the toll amount already paid will now be collected.

You have two options:

  • If you agree with the provisional notification, please transfer the remaining amount to be collected to the Federal Office for Goods Transport (BAG) within seven days of notification. You must specify the transaction number (Kassenzeichen) when doing this. This can be found on the first page of the notification.

  • If you do not agree with the provisional notification, please send your justification and copies of the vehicle registration documents for the motor vehicle and trailer to mautkontrolle@toll-collect.de

Clarifications on Type 1 Provisional Notifications

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