Procedure in cases of potential toll violations

You have received a Type 1 Provisional Notification from us. This means:

The number of axles, weight or emission class was set incorrectly during the journey and the difference to the toll amount already paid will now be collected.

You have two options:

• If you agree with the provisional notification, please transfer the remaining amount to be collected to the Federal Logistics and Mobility Office (BALM) within seven days of notification. You must specify the transaction number (Kassenzeichen) when doing this. This can be found on the first page of the notification.
• If you do not agree with the provisional notification, please send your justification and copies of the vehicle registration documents for the motor vehicle and trailer to mautkontrolle@toll-collect.de .