Procedure in cases of potential toll violations

You have received a Type 2 Provisional Notification. This means:

On-board unit (OBU)

If you use an on-board unit (OBU), it may not have recorded any toll data. A reason for this could be that your credit is used up, for example. You can check your itemised journey list to see which journeys were correctly recorded.

We will check the journeys you have calculated for you if you let us know the route(s) actually travelled using the reply form and send it to mautkontrolle@toll-collect.de .

Manual booking via app and web

If you have logged on manually, you may have travelled outside of the period of validity of your log-on, or you may have used roads other than the ones booked by you. An incorrectly entered licence plate number may also be the source of the error.

We will check your booking for you if you send a copy of your log-on receipt to mautkontrolle@toll-collect.de . Please also state the route(s) actually travelled in the reply form.