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Toll Collect

Accessibility statement

This accessibility statement applies to the TC-Partner app published by Toll Collect GmbH.

As a public body as defined in Directive (EU) 2016/2102, we make every effort to make our app fully accessible in compliance with the requirements of the German Equality for Persons with Disabilities Act (BGG) and the Barrier-Free Information Technology Ordinance (BITV 2.0) implementing Directive (EU) 2016/2102.

Compliance status with BITV requirements

The accessibility requirements are set out in Sections 3 Paragraphs 1 to 4 and 4 of BITV 2.0, which was enacted based on Section 12d of the BGG.

Compliance with the requirements is being evaluated based on a BITV test conducted by a certified testing body alongside the website’s development.

The evaluation has shown that the app does not yet comply with the aforementioned requirements due to the following discrepancies. Toll Collect is planning to relaunch the app in order to rectify the stated accessibility limitations.

Alternative texts

In some cases, alternative texts are currently still missing for control elements, objects and graphics.

Control elements

Not all interactive control elements, such as links and buttons, have names and roles that can be read by screen readers. The status of a control element cannot be read either.

Content on hover or focus

Content that is activated by cursor hover or keyboard focus cannot be read.


Forms can currently not yet be provided in a fully accessible form. The labels of form fields are not detectable and not clearly linked to the associated input fields. There is currently no autocomplete function for fields that refer to the users themselves. For some a character string, referred to as a CAPTCHA, has to be entered. Alternative texts are missing for these image-based CAPCHAs.

HTML structural elements

The structure of the headers is currently not optimised for screen readers. Lists are not labelled in a way that can be read by screen readers.

HTML syntax

The HTML syntax is not optimised for screen readers.


The contrast ratio for some headers, buttons, continuous text links and form fields does not meet the requirement of 4.5:1 or 3:1. There are also contract problems in some areas when viewed in black/white.

Keyboard accessibility

The language cannot be selected using the keyboard. In addition, repeated blocks of content cannot be skipped using the keyboard. The keyboard focus is not clearly visible or not present. The tap order is incorrect in some cases. It can happen that the elements are not marked directly in some places. The menu is not selectable via the screen reader.

Automatic pagination

When enlarged by up to 200 per cent, content and functions in portrait mode are cut off in some places and cannot be clearly recognised. The same picture can be seen when adjusting the line height (1.5 times), paragraph spacing (2 times), letter spacing (0.12 times) and word spacing (0.16 times).

Meaningful link texts

In some cases, the context and the target of links cannot be determined. Meaningful link texts are not available everywhere.

Error message

Error messages are not understandable enough in some places and the context is missing. The error messages are also not consistent in terms of both colour and position.

Creation date of this statement

This statement was created on 4 June 2021.

Reporting barriers

Do you want to let us know about any barriers that exist or ask for any information about our implementation of accessibility requirements? Please contact our Internet editing team with any feedback and for further information.

Toll Collect GmbH

Internet Editing

10875 Berlin

Telephone: +49 (0)30-74077-0


or use our contact form.

Contact form

Arbitration procedure

If, after sending your feedback using the contact details specified above, a satisfactory solution cannot be found, you can contact the arbitration board in accordance with Section 16 BGG. The role of the BGG arbitration board is to facilitate out-of-court dispute resolution in the event of conflicts between people with disabilities and public bodies on the issue of accessibility. The arbitration procedure is free of charge. Engaging legal representation is not necessary. Further information on the arbitration procedure and the ways to file an application can be found at:

You can also contact the BGG arbitration board directly at:

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