The accessibility requirements are set out in Sections 3 Paragraphs 1 to 4 and 4 of BITV 2.0, which was enacted based on Section 12d of the BGG.
Compliance with the requirements is being evaluated based on a BITV test conducted by a certified testing body alongside the website’s development.
The evaluation has shown that the app does not yet comply with the aforementioned requirements due to the following discrepancies. Toll Collect is planning to relaunch the app in order to rectify the stated accessibility limitations.
Alternative texts
In some cases, alternative texts are currently still missing for control elements, objects and graphics.
Control elements
Not all interactive control elements, such as links and buttons, have names and roles that can be read by screen readers. The status of a control element cannot be read either.
Content on hover or focus
Content that is activated by cursor hover or keyboard focus cannot be read.
Forms
Forms can currently not yet be provided in a fully accessible form. The labels of form fields are not detectable and not clearly linked to the associated input fields. There is currently no autocomplete function for fields that refer to the users themselves. For some a character string, referred to as a CAPTCHA, has to be entered. Alternative texts are missing for these image-based CAPCHAs.
HTML structural elements
The structure of the headers is currently not optimised for screen readers. Lists are not labelled in a way that can be read by screen readers.
HTML syntax
The HTML syntax is not optimised for screen readers.
Contrast
The contrast ratio for some headers, buttons, continuous text links and form fields does not meet the requirement of 4.5:1 or 3:1. There are also contract problems in some areas when viewed in black/white.
Keyboard accessibility
The language cannot be selected using the keyboard. In addition, repeated blocks of content cannot be skipped using the keyboard. The keyboard focus is not clearly visible or not present. The tap order is incorrect in some cases. It can happen that the elements are not marked directly in some places. The menu is not selectable via the screen reader.
Automatic pagination
When enlarged by up to 200 per cent, content and functions in portrait mode are cut off in some places and cannot be clearly recognised. The same picture can be seen when adjusting the line height (1.5 times), paragraph spacing (2 times), letter spacing (0.12 times) and word spacing (0.16 times).
Meaningful link texts
In some cases, the context and the target of links cannot be determined. Meaningful link texts are not available everywhere.
Error message
Error messages are not understandable enough in some places and the context is missing. The error messages are also not consistent in terms of both colour and position.