Logging on via the app
Convenient log on via the app on your smartphone or tablet
Who is it for?
If you don’t want to have an On-Board Unit installed in your vehicle and want to be able to log on flexibly when you are on the road, then the app is for you. You can log on with the app without registering with Toll Collect. As a registered customer, you can also use your customer portal access data for the app. This means that you will also be able to use the app to access your vehicle data from the portal.
As an unregistered customer, you can create a log-on account. This allows you to save vehicles and routes in the app and also for logging on via the Internet.
The app is available for Android and iOS operating systems and can be downloaded from their app stores.
The app can be operated in German, English, French, Polish, Dutch and Romanian. The log-on procedure is the same as it is online.
A short overview: Before starting your journey, enter the truck data, the starting time and your destination. The system calculates the route and also includes routes that are not subject to toll. In addition, closures and traffic restrictions are taken into account.
At the end of the log-on procedure, you will also receive detailed navigation instructions alongside the log-on receipt, which you can download or send as an e-mail. It is also possible to send the log-on number to a mobile device via SMS.
Log-ons are possible up to 24 hours in advance. You can choose the start time of your journey and therefore the start of the period of validity of the log-on receipt. The system automatically calculates the latest time by which the journey has to end. The time frame contains some extra time for short breaks, traffic jams and other interruptions.
To simplify the log-on process, registered customers can log on with their access data from the customer portal. This gives them access to their payment method and saved vehicles. It is also possible to save logged routes. Non-registered customers can create a log-on account in which routes, vehicles and up to three payment methods can be saved.
Routes booked via the app can be cancelled using the app or the Internet.