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Toll Collect Toll Collect

Service hotline

  • Calls from Germany:
  • 0800 222 26 28 *
  • Calls from outside Germany:
  • 00800 0 222 26 28 *

* free of charge, costs for calls from mobiles may vary

Invoicing and payment methods

Where can I find an overview of my journeys that have not yet been invoiced?

In the Toll Collect customer portal you can retrieve your journeys since the last toll invoice. Similar to the itemised journey list, each partial journey is listed individually for each vehicle. You can retrieve the journeys according to date or for each vehicle, for example. Additionally there are different filter functions with which you can organise the information as you need, download it in csv format and save it.

How high are the toll fees?

The toll is determined based on the distance travelled by the vehicle or vehicle combination on roads subject to toll and a toll rate in cents per kilometre, which can be broken down into three parts: costs of air pollution, costs of noise pollution and infrastructure costs.

Further information is available here.

Is the toll subject to Value Added Tax?

The toll is a public-sector levy and is therefore not subject to Value Added Tax. (However, if a transport company invoices his customers for the cost of the toll, the amount invoiced is subject to Value Added Tax.)

Where and how can I pay?

As a registered customer with an OBU installed, you can pay via settlement by credit account, Toll Collect direct debit, credit card, fuel card or LogPay plan. As a non-registered customer, you can pay by fuel or credit card or with paysafecard online and with the app. You can find detailed information on the payment methodspage.

Do I get an invoice from Toll Collect?

Registered Toll Collect customers receive a toll statement once a month. The itemised journey list can also be requested. You can find further information on the invoicing page.

Why is Toll Collect's invoice called a toll statement?Close

This is a matter of legal precision: The toll is a charge levied on you by the Federal Republic of Germany for the use of German motorways. The task of Toll Collect is simply to calculate the amount you have to pay, to collect your payment and to pass it on to the German government. Toll Collect therefore informs you of the accrued and payable toll charges, but does not issue actual "invoices" or "payment demands" in the legal sense.

I have noticed small differences when checking my toll statement. How do these occur?

Any discrepancies occurring on the toll statement can be attributed to the process of rounding the toll charges per segment to two decimal places for accounting purposes. The differences resulting from rounding will cancel each other out on long journeys – i.e. those which include a large number of individual route segments.

You can find an example here to illustrate this effect.

Where a transport company has a large fleet, can a combined invoice be issued for all vehicles, or will individual invoices be generated ?

One invoice will be issued per registered customer. The toll statement will be broken down to indicate the amounts due for each vehicle.

The kilometre reading on the tachometer does not exactly match the route information on the itemised journey list. What's the reason for this?

The kilometre figures can differ from the readings on the truck tachometers, because toll accounting is based on standardised route segments and not on the actual driven kilometres. The individual route segments have been surveyed and determined by the German government. You can view the relevant data at www.mauttabelle.de.

Where do I turn with questions about my bill?

If you believe there has been an error in billing or if you have questions, please contact Toll Collect in writing. If possible, please enclose any useful evidence.

Address:
Toll Collect GmbH
Customer Service
Postfach 11 03 29
10833 Berlin
Germany

What are Toll Collect’s bank details for topping up my credit account?

You can top up your credit by making payments into the following account:

Recipient: Toll Collect GmbH
Bank: Helaba (may appear differently in online banking)
IBAN: DE88 3005 0000 0001 6401 19
BIC/Swift code: WELADEDD
Reason for payment: Your user ID XXXXXXX (Example: 1234567) and the keyword “Maut”

The address of the bank for foreign transfers is:

Helaba
Uerdinger Straße 88
40474 Düsseldorf
Germany

How much do I have to top up?

When topping up your credit account, you should think about the following three things:

  • Number and type of vehicles subject to toll
  • Distance expected to be driven on roads subject to toll
  • Time until your next top-up
Your monthly toll statement will also give you an indication of how much you should top up.

What happens when my credit has been used up?

If your credit has been used up, an exceptional statement will be issued and your On-Board Unit will be locked. You will then only be able to top up by loggin-on online or via the app. If this happens, please top up your credit account as soon as possible.

The OBU will only be unlocked once your credit account has been topped up with enough money. If your OBU is locked through your own fault, you will be charged for the costs of unlocking it according to the current schedule of prices.

Who takes the bank charges resulting from national and international payment transactions in case of transfers on a client’s credit account?

The depositor takes all bank charges resulting from national and international payment transactions. Therefore, only the actual amount paid will be credited to the toll customer.

My payment method is Toll Collect direct debit. Now my bank account / the account holder has changed. How do I go about this?

Simply log into our customer portal and click the tile “Change payment method”. Then set up Toll Collect direct debit as your payment method again and create a new direct debit mandate with the new bank account / new account holder.

How does Toll Collect calculate the truck toll?

Using the toll table published by the Federal Office for Public Roadways as a basis, the toll is calculated for each route segment. This method is technically precise and commercially transparent. The price is calculated to the third decimal place and the amount is then mathematically rounded. Decimal figures ending in a number less than 5 are rounded down; figures ending in the number 5 or higher are rounded up. Afterwards, the individual segment prices are added to determine the total route price. The purpose of this process is to ensure that each toll customer pays the same price per route section, regardless of the total length of the route travelled.

To the rounding example

Has the toll calculation process been agreed with the state contracting entity?

Yes, Toll Collect is a service provider for the Federal Republic of Germany and the process for toll calculation on the basis of predefined route segments , as well as commercial rounding, is agreed with the contracting entity.

I would like to change my current payment method. How do I go about this?

You can change your payment method quickly and easily in our customer portal.

Service Hotline

  • Calls from within Germany:
  • 0800 222 2628 *
  • Calls from outside Germany:
  • 008000 222 2628 *

Contact

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Frequently asked questions

Payment methods

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