Invoicing and payment methods

In the Toll Collect customer portal, you can retrieve your journeys since the last toll invoice. Similar to the itemised journey list, each partial journey is listed individually for each vehicle. You can retrieve the journeys according to date or for each vehicle, for example. Additionally there are different filter functions with which you can organise the information as you need, download it in csv format and save it.

The toll is determined based on the distance travelled by the vehicle or vehicle combination on roads subject to toll and a toll rate in cents per kilometre, which can be broken down into three parts: costs of air pollution, costs of noise pollution and infrastructure costs.

You can find additional information here .

The toll is a levy under public law and therefore not subject to VAT. (However, if a haulier charges the cost of the toll to its customers, the corresponding amount is subject to VAT).

As a registered customer with an OBU installed, you can pay by settlement by credit account, Toll Collect direct debit, credit card or fuel card. As a non-registered customer, you can pay online and with the app by fuel card, credit card or paysafecard. You can find detailed information on the "Payment methods" page.

Registered Toll Collect customers receive a toll statement once a month. The itemised journey list can also be requested. You can find further information on the "Invoicing" page.

The toll is a charge levied by the Federal Republic of Germany for the use of motorways. Toll Collect's sole task is to determine the charge for you, collect your payment and forward it to the German government. Therefore, Toll Collect provides information about the toll amounts incurred and payable and does not issue "invoices" or "fee notices" in the legal sense.

Possible differences on the toll statement can be attributed to commercial rounding of the toll amounts per route section. From a mathematical point of view, the minimal differences caused by rounding are balanced out again for longer journeys – journeys with many individual sections.

You can find an example to illustrate this effect here .

Invoices are issued per registered customer. However, the amounts per vehicle can be seen from the toll statement.

The individual number of kilometres may deviate from that stated by the speedometer of the truck, because toll collection is based on standardised route sections and not the actual kilometres travelled. The individual route section lengths were measured by the German government for this purpose. This information is available under www.mauttabelle.de .

If you believe that a invoicing error has occurred or if you have any questions, please contact Toll Collect in writing. If possible, please enclose relevant evidence.

Street address:
Toll Collect GmbH
Customer Service
Postfach 11 03 29
10833 Berlin
Germany

You can top up your credit by paying into the following account:

Recipient: Toll Collect GmbH
Bank: Helaba (another name may be shown in online banking)
IBAN: DE88 3005 0000 0001 6401 19
BIC/Swift code: WELADEDD
Reason for payment: Your user ID XXXXXXX (Example: 1234567) and the reference 'toll'

The bank address for foreign bank transfers is:

Helaba
Uerdinger Straße 88
40474 Düsseldorf

When topping up your credit account, you should think about the following three things:

• Number and type of toll-liable vehicles
• Distance expected to be driven on roads subject to toll
• Time until your next top-up

Your monthly toll statement will also give you an indication of how much you should top up. .

If your credit has been used up, an exceptional statement will be issued and your On-Board Unit will be locked. You will then only be able to top up by manually logging on online or via the app. If this happens, please top up your credit account as soon as possible.

The OBU will only be unlocked once your credit account has been topped up with enough money. If your OBU is locked through your own fault, you will be charged for the costs of unlocking it according to the current schedule of prices.

All bank charges incurred in domestic and international payment transactions are the responsibility of the payer. The toll customer is therefore only credited for the actual payment received.

Simply log into our customer portal and click the tile "Change payment method". Then set up Toll Collect direct debit as your payment method again and create a new direct debit mandate with the new bank account/new account holder.

Based on the toll table of the German Federal Highway Research Institute, the toll is collected section by section, with technical precision and commercial transparency. The price is calculated to the third decimal place. The amounts are then commercially rounded, i.e. up to 5 is rounded down, from 5 is rounded up. Only then are the individual section prices added to the total distance price. The aim of this procedure is to ensure that every toll customer pays the same price for a route section, regardless of the total length of the distance travelled.

Yes, Toll Collect is a service provider for the Federal Republic of Germany and the process for toll calculation on the basis of fixed road journeys, as well as commercial rounding, is agreed with the contracting entity.

You can change your payment method quickly and easily online in our customer portal .