- Calls from within Germany:
- 0800 222 26 28 *
- Calls from outside Germany:
- 00800 0 222 26 28 *
* free call, mobile phone charges may vary
The toll is determined based on the distance travelled by the vehicle or vehicle combination on roads subject to toll and a toll rate in cents per kilometre, which can be broken down into three parts: costs of air pollution, costs of noise pollution and infrastructure costs.
Further information is available here.
As a registered customer with an OBU installed, you can pay via settlement by credit account, direct debit, credit card, fuel card or LogPay plan. As a non-registered customer, you can pay by fuel or credit card or with paysafecard at a toll terminal, online and with the app. You can also pay with cash at most toll terminals. You can find detailed information on the payment methodspage.
This is a matter of legal precision: The toll is a charge levied on you by the Federal Republic of Germany for the use of German motorways. The task of Toll Collect is simply to calculate the amount you have to pay, to collect your payment and to pass it on to the German government. Toll Collect therefore informs you of the accrued and payable toll charges, but does not issue actual "invoices" or "payment demands" in the legal sense.
Any discrepancies occurring on the toll statement can be attributed to the process of rounding the toll charges per segment to two decimal places for accounting purposes. The differences resulting from rounding will cancel each other out on long journeys – i.e. those which include a large number of individual route segments.
You can find an example here to illustrate this effect.
The kilometre figures can differ from the readings on the truck tachometers, because toll accounting is based on standardised route segments and not on the actual driven kilometres. The individual route segments have been surveyed and determined by the German government. You can view the relevant data at www.mauttabelle.de.